Field Pass Issue and Charged Twice

My game is MLB Tap Sports Baseball 2020. I bought the large and medium field passes for the weekdays. However, the field passes were not working at all. I did not get the player discounts, and I could not autoplay to end which the field pass benefits give. Furthermore, I was charged twice for the large field pass. I sent a support ticket 2 days ago. I have also emailed glu support. I have not received any replies or help from customer support. All my friends who sought customer support help after me received replies within a few hours. I have missed the last two events due to this. The field passes expire today and I have yet to receive any benefits from them. It seems as if I’m just going to waste $38 AUD and gained nothing from it. In total, I got charged $61 AUD due to you guys charging twice for my large pass.