I just posted on the general discussion and I’ve also opened ticket in CS on the game app. From what I can read in my club chat, they think I got jailed?? This is my first year playing, I spent $40 this weekend and then I lost all my points, I can’t chat, and got screwed on tons of rewards. In game CS has only responded to ask for my username. Can someone help me with this? I’m beyond frustrated at this point.
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it’s been 3 hours since I responded to his message and I haven’t hear anything and am still locked out of most in game features, when it seems like I was going to get it back.
I'm sure that was a tough inconvenience, and we've adjusted our exploit detection that was a "little" too strict to hopefully avoid this happening in the future!
Still, I'm glad the account ban was able to be resolved and you're back to tapping.
Thanks for sticking with us through it!
However, just a heads up, the holiday break is approaching soon and responses may be a bit slow on the forums until January, but I'll keep stopping by and checking in on you to make sure everything is okay!
I believe I had to check your account twice during the holiday break, but unfortunately there were login issues I experienced on the forum and couldn't update you here.
It looks like your account was last fixed on 1/5/22, but everything seems to be running fine at the moment! I sent a message to your account to be sure!
etc ...then suddenly over 2 billion and shut down.. rough when you really enjoy the game and then you are told your cheating. Really appreciate your help. Thank you.
If I picked the right side up rhinoceros once to pass the human test, I did it a dozen times before I gave up and found my way here. Since this appears to be something that happens again and again and again and again, I am frustrated to conclude it's probably not worth the effort to get the account unlocked as it's going to happen again.
I used the autocomplete inning option a lot trying to get through the tournament section to advance to silver...I have no idea if silver would get me what I want, some way to continue improving players that are supposed to reach 400 or so but are capped at about 140-190 with no explanation anywhere on how to actually get them to their max.
Such great potential and a generally fun game to play ruined by a witch hunt for cheaters...apparently. I wish I was one of the cheaters. My experience has shown those with the expertise to cheat are equally adept at not getting caught. Congratulations, Glu, I bet you're axing 95% or higher legitimate players to chase a select few.
Thanks for lettings us know! My apologies for getting here so late, but we had no idea players were having issues reaching the support button. I know it was a while ago, but are you still having this issue or are you still locked out of your account?
Did you ever get it resolved? Usually, the only time that ever happens is when a player has seriously exploited our system. Which couldn't possibly be you, right?
If you want, we can look into it.