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RR Phoenix

RR Phoenix · New Member

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RR Phoenix
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Comments

  • Hey @Zenfnmaster1979 Thanks for reaching out! Unfortunately, we're not able to handle account related issues over the forum.  Please send the customer care team a msg from your account within the game (from the settings menu) and be sure to include…
  • Hey @coralcool ! That sounds like a nightmare! Please send a msg to support from your account within the game. Be sure to provide them with as much detail as possible so they can figure out where he's disappeared to.  Best of luck!
  • Hey! @tiger810 thanks for letting us know! I'm hoping the issue has been resolved for you by now, but if not please send a message into support from your account within the game. THey should be able to get down to the bottom of it. You can access su…
  • Hey @TKOSA Please contact support directly from your account in game, they should be able to get down to the bottom of it!
  • Hey @dagreenmonster I'm sorry to hear that your account was suspended. Your best bet here would be to contact support from within the game directly from your account to have the ban reviewed by someone from the customer support team.  Best of luck!
  • Hey @BeantownSouth You can contact support here:  https://communities.glu.com/home/discussion/5459264/why-is-my-account-banned#latest
  • Hey @Money532! Thanks for making us aware of your field pass issue, sadly there's not much I can do to help with your account on a public forum  :'( . Fear not! Please send in a ticket to support from within your game. Our current wait time for TSB …
  • Hey @Gx2 We're sorry we missed this post! In case you are still having issues accessing your account, you can always contact support directly through this link: https://communities.glu.com/home/discussion/5459678/i-can-not-log-in-to-my-account#late…
  • Hey @oxyfla Try this!  https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2020/
  • Hey @Bloodslaughtermetal! In the future, please contact support from within game asap. We always like to make sure the odds are ever in your favor, so if something looks fishy, best to have support rule it out! Hope this helps next time! 
  • Hey @SilentAsasin47 ! Please contact support from within the app to have your account ban reviewed. The agent handling your issue will be able to tell you why the account was banned. Best of luck!
  • Hey @BeantownSouth You can contact support here:  https://communities.glu.com/home/discussion/5459264/why-is-my-account-banned#latest
  • https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2020/
  • Hey @oxyfla ! Thanks for making us aware of your issue with logging into your old account.  Please contact support with as much detail as possible. Support can help you with regaining access. Best of luck! 
  • Thanks for letting us know about your issue! By now, we're hoping your issue cleared itself up. If not have you received any error codes at all?
  • Hey @vic2120m! Video availability is completely dependent on advertisers. If they want to advertise to your specific demographic they may offer videos, but if not, then you will not have any to view. Unfortunately, there is no way to make them want…
  • Hey @robynjohnson! What's the username that you used to contact support? I'd be happy to see if there was a reason why your issue with the account recovery was not resolved.  However, I do suggest submitting the request to support as an account is u…
  • Hey @mrtalk! You can actually adjust your stealing settings if you want to more options to steal throughout the game. Go Team > GameDay > Strategy and then you should see "Consider Stealing". Hope this helps!
  • Hey @Gdog2020 ! Please contact support from in game to have the account ban reviewed. They should be able to tell you why it was banned.  Best of luck!
  • Thanks for the feedback @Dreadfyrre ! We have not received any other reports of this type but will be sure to keep a look out for similar suspicious activity being reported. 
  • Hey @Levke227 Thanks for making us aware of your issue.  I see that the game is still available on steam with the following system requirements: * OS: Windows® 2000, XP, Vista * Processor:Pentium III® 700 MHz minimum * Memory:128 MB * Graphics: 64 …
  • Hey @chiron I was responding to complaints that their account was suspended. If the game won't load that's a completely different, much sadder, topic.  What percent is it getting stuck loading at?
  • Hey @gstrdr Please contact support from within the game to have them review the ban. They will let you know why the account was suspended.
  • Hey @gstrdr Please contact support from within the game to have them review the ban. They will let you know why the account was suspended.
  • Hey dudeman333  Please contact support from within game. They'll be able to look into your account logs and get it all sorted out!
  • Hey @Danwhynot You can send in a ticket by: 1.Clicking on the Gear icon in the upper right hand corner of your screen. This takes you to the "Settings". 2. From the "Settings" menu, tap the "Customer Care" button 3. Fi…
  • Hey @wildkat12276 ! My apologies for missing this post earlier! Luckily support's current oldest ticket only 13 min old, so your issue should be resolved by now.  If your issue was NOT resolved, please contact support again with as much detail as p…
  • Hey @WillieMayzHayz I'm sorry to hear that you're experiencing issues logging into your account.  Supports oldest ticket is currently 13 minutes old, so I'm assuming your issue has since been resolved. If not, please feel free to submit a new ticke…
  • Glad to hear that you were able to resolve your issue @mrlouieee ! Support should have gotten back with you by now to close your ticket.  We appreciate you hanging in there with us!
  • Hey @Annastachia13 Thanks for letting us know about your issues in KKH.  To contact support from within your app 1. Select the menu button in the top left corner of our screen. It looks like three horizontal lines.  2. From here, the menu options s…
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