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RR Phoenix

RR Phoenix · New Member

About

Username
RR Phoenix
Joined
Visits
266
Last Active
Roles
Registered Users, Moderators, Moderator
Points
70
Badges
10

Comments

  • Hi Elle! We don't have a list of devices that are incompatible, but we do have system requirements. Our current system requirements for Design Home are: The OS requirements are Android: 5.0+ and IOS:11+. I hope this helped! Be sure to let us know if you have any other questions.
  • Hi @ElleBlue Sorry, we missed you there! I'd love to follow up to know if this is still an issue you're experiencing with the TapJoy offer wall?
  • Hi @TealMoon! Thank you for reaching out and I'd like to apologize for the delay in responses that you've been experiencing. What's your username in game? I'd be more than happy to look further into the issue.!
  • No problem! Happy tapping @kleurplaat123!
  • Hey @GOSTORMERS! Try sending this in to support with as much information as you can to have your account reviewed. Hope this helps!
  • Hey @playboystefan! I'm sure that you were able to get this resolved, but I just wanted to follow up with you just in case! Was our support team able to recover your original account?
  • @heart_frost If you've created a ticket, a customer support agent should have already resolved your issue, but I wanted to follow up just in case! Were you able to recover your account?
  • @LovableFawn No problem! Happy tapping!
  • Hey @Allison18 Please try contacting support from within the settings menu of the app on your device. Include as much info as you can about your previous account and one of our support agents should be able to assist you in recovering your original profile! 
  • Hey @ckscards Thanks for letting us know about your issue. Unfortunately, we have no way of resolving account related issues via the forum like rewards. Would you mind sending this info to support from within the settings menu of your game? Try including a screenshot if you have one, that way we can send the bug report…
  • Hey @mrprecious! Sorry for getting back to you so late here, but I'm checking in to see if you were ever able to get your account issue resolved?
  • Hey @jhoran! Thanks for letting us know about your keepers issue. To fix this, you'll have to contact support from within the settings menu of the game. Be sure to include any info or screenshots from your old account if you have them so we can get it resolved as quickly as possible. Hope this helps!
  • 
Hey @BabygirlCarter So sorry to hear this happened to you, but rest assured all is most definitely not lost! Contact support from within the settings menu of your app and include any info you have that we can link back to your old account. It may take a couple of steps, but they should be able to resolve it for you…
  • Hey @idiotsandwitxh! Can you please contact support from within the settings menu of your game and include screenshots of the issue? That way we'd be able to pull your account info to find out what's blocking you from being great with your friends! 
  • Hey @xxZeNxx Did you ever get it resolved? Usually, the only time that ever happens is when a player has seriously exploited our system. Which couldn't possibly be you, right? :# :p :D If you want, we can look into it. 
    in Jailed? Comment by RR Phoenix May 2022
  • 
Hey @thashow26! So I checked a few things and for one, I'm sorry your message with support ended the way it did. We absolutely care about you having access to your account and I'm glad to see it's all resolved for TSB21. Are you having any issues with your TSB22 account? It's a newer release so it gets updated more…
    in Jailed? Comment by RR Phoenix May 2022
  • @@GreenTerror Thanks for lettings us know! My apologies for getting here so late, but we had no idea players were having issues reaching the support button. I know it was a while ago, but are you still having this issue or are you still locked out of your account?
    in Jailed? Comment by RR Phoenix May 2022
  • 
Okay, so I've been out for a bit, but back now! What's going on with your account and how can I help?!
    in Jailed? Comment by RR Phoenix May 2022
  • As awesome as it would be for me to be able to answer, unfortunately, we do not support Call of Duty: Black Ops Zombies. Though, we do have a few shooter and zombie games! Take a look at what we have to offer below. https://play.google.com/store/apps/dev?id=8633921029894576093&hl=en_US&gl=US
  • Hey @linelavin! Can you please contact support from within the settings menu of the game so that we have access to your game and device information?
  • Hey! Is this for Kim Kardashian Hollywood?
    in Baby Comment by RR Phoenix February 2022
  • Hey @Moosehead56! Sorry to hear that you're having issues accessing your account. I know from personal experience, being locked out of your account is not fun. The fastest way to regain access to your main account would be to contact support from within the settings menu in game with as much information about your main…
  • Hey @sheenachingu! Our oldest Cooking Dash tickets have been waiting around 24 hours, so I'm hopeful that you were able to get your account recovered, but I would like to double check with you of course! Was our customer experience team able to get everything resolved for you?
  • Hey @Donebaseball! Have you already contacted support to review your account?
  • @quietwinner I believe I had to check your account twice during the holiday break, but unfortunately there were login issues I experienced on the forum and couldn't update you here. It looks like your account was last fixed on 1/5/22, but everything seems to be running fine at the moment! I sent a message to your account…
  • Hey @smithcorks1! Can you give me your username or UserID to look into your issue?
  • PSSSSST!! @quietwinner! I was able to get your account unblocked. Apparently, there's currently an ongoing issue with the max point threshold that is in the process of being fixed by our team. It has definitely affected some players and we are working to resolve the issue as soon as possible. In the meantime, it may happen…
  • Hey again @quietwinner! I'm working with the dev team now to conduct an investigation on why you were marked as a cheater in game and what options we have for regaining access to your account. We appreciate your patience!
  • Hey @quietwinner! My apologies for the delayed response. I checked your account and ticket logs and, although frustrating, I see that your account was able to be recovered on 11/24/21. I'm sure that was a tough inconvenience, and we've adjusted our exploit detection that was a "little" too strict to hopefully avoid this…
  • Hey @Schowalter! What game are you referring to?
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