Save game data won't load

kikagbc

I enter my game yesterday and it open on the inicial screen. I choose use saved game. It finds my game, i click to use save data and goes back to inicial screen. What is going on? I already lost my game 2 times because nor Google Play or Facebook can't find my saved data. I will lost my third game?
Im seriously considering dump this game. Its all about trouble.... The appearance ofy doll is changed twice, I was kicked automatically from my krew 2 times in less than an hour, my name was changed to Snow. At least my @ still has the right name Candy C. (with the dot).

My name is Candy C.
Level 16
I use Android 4.3
I was logged into Facebook and Google Play. My doll is dressed with white pants, white jacket with a mini shirt, pony tail brown. I use only one device, a Samsung Galaxy S 3.

kokokokonut

Hi. I'm sorry this is happening, can you submit a ticket to customer care? I'll see if there are any other suggestions, but I would contact them right away and see what they say.