Freezes on event gifts

stefaniatsabostefaniatsabo Registered Users, Member 2 Posts
edited April 18 in K&K FAQ and Support
Hope all is wel. 
I’ve been experiencing some issues when the game restarts after being running on the background. Whenever I come to the event “page” with the gift boxes, in this case love @ first sight I’m unable to do anything. My avatar is still moving but I’m unable to select anything. Sometimes I would receive a pop up stating there are no videos and then it would work but it hasn’t been popping up for a few hours now and I don’t know what to do. 
iOS 13.4
App version 2.8.2 
restarting my phone was unsuccessful. I haven’t reinstalled the app yet. 
Can someone please help me? 
Thank you in advance and have a great day. 
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