Can't connect to the network

CalanthaCalantha New MemberRegistered Users 173 Posts
edited September 2020 in KKH FAQ & Support
I suddenly can't access the game....there is nothing wrong with my WiFi or data...all other apps and internet access are fine...anyone else having this issue?? I am on Android

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Comments

  • prettyKKHprettyKKH Registered Users, Member 50 Posts
    Calantha said:
    I suddenly can't access the game....there is nothing wrong with my WiFi or data...all other apps and internet access are fine...anyone else having this issue??

    I actually thought I was the only one! I was surprised to see this when I opened the forum. After many attempts of opening the app I gave up :<
  • lexbaby42lexbaby42 Registered Users, Member 231 Posts
    Neither of my games are loading and I tried it with my WiFi and my data so I think the game is down at the moment 😩
  • kokokokonutkokokokonut Community Moderator Moderators 26,288 Posts
    I’m in ny and suddenly none of my games can access.  Let’s see how widespread this is and I’ll see about getting help. 1st I’m rebooting .
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • hepahepa Registered Users, Member 3 Posts
    I have the same issue. It started for me about 20 mins ago (it’s 6:30pm in Minnesota). 
  • CalanthaCalantha New Member Registered Users 173 Posts
    I happy to know it's not just me...but grrr
  • saintsofheathersaintsofheather Registered Users, Member 249 Posts
    Same here! Just tried to get in and nada
    ~Free IOS player since November 2019~
  • greeneyeddove437greeneyeddove437 Registered Users, Member 649 Posts
    edited September 2020
    I can’t get in either 😭 Please help! I need to submit my SYS look at 10pm! And i have stars to collect!

     I’m on IOS 
  • prettyKKHprettyKKH Registered Users, Member 50 Posts
    I'm from the Philippines and at around 6:30 am it was still fine. Tried opening the app again at 7am and couldn't get in since then
  • beba13beba13 Registered Users, Member 663 Posts
    Its happening to me too 😭😭😭
    🌻IOS player🌻
    Been on KKH since day one with brakes 🥰
    Always looking for new friends 
    https://www.facebook.com/Bebac ♥️
  • pristinepersonpristineperson Registered Users, Member 1,858 Posts
    I’ve tried as well, I was just playing then now it says I can’t connect but my network is working perfectly, so I know this is just a game issue please fix it ASAP.
    Dua Lipa Lover 🎶🎤
    BlackPink Stan For Life🖤💖


  • milristmilrist Registered Users, Member 249 Posts
    I was in the game half an hour ago. Now I too can't connect. I'm on android :(
  • VictorianVictorian Registered Users, Member 1,072 Posts
    Same issue and I can't sleep because of it. It's 02.36 am here please fix it asap I can't lose tickets because of it D':
    20 year old from Turkey & Android Player
    Striking untill they give everyone 20 videos a day
  • greeneyeddove437greeneyeddove437 Registered Users, Member 649 Posts
    I’m in ny and suddenly none of my games can access.  Let’s see how widespread this is and I’ll see about getting help. 1st I’m rebooting .
    Please make them hurry and fix it ASAP! We are all in the SYS and whatnot😩 
  • SA93SA93 Registered Users, Member 53 Posts
    I have the same issue. Android samsung note 20
  • amorlightlyamorlightly Registered Users, Member 149 Posts
    I have the same issue using IOS. 
  • kokokokonutkokokokonut Community Moderator Moderators 26,288 Posts
    edited September 2020
     ok, I’ve reached out and we should have help or word shortly.  I saw posts on FB so, widespread is actually better than one game not getting in.  
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • SamanaKKHSamanaKKH Registered Users, Member 856 Posts
    I'm having the same issue can't get into my game, on IOS
    ✧ iOS user ✧
    Add me on Facebook here
      

  • mcmaltamcmalta Registered Users, Member 50 Posts
    same issue and I’m on IOS
  • mikaylachimomikaylachimo New Member Registered Users 2,858 Posts
    Same issue (iOS). Can’t connect pop up. Hope it gets fixed soon because I just got another ticket to submit! 
    platform: iOS 💞 message me for add info!
    follow my gameplay on instagram: mikaylakkh
  • JulietaluciaJulietalucia Registered Users, Member 222 Posts
    I just lost a ticket because i can’t get into the game. Thank you gluuuu 🙄
  • dpetersdpeters Registered Users, Member 2,022 Posts
    Same issue! Hope it gets fixed soon! 
    Android player 
    Christmas lover 🎄 
  • SaigeAnneSaigeAnne Registered Users, Member 449 Posts

    I have an iPhone XR, if that helps. I’ve tried cellular data and wifi, along with restarting my phone. Everything works except for KKH. I hope this can get fixed within 2 hours because otherwise I’ll miss a SYS ticket—and if they give everyone more tickets to compensate, it still doesn’t make up for me losing a ticket because everyone will get the same amount of tickets.
  • VictorianVictorian Registered Users, Member 1,072 Posts
    I should have submitted that ticket 2 hours ago, I am such a dumbass
    20 year old from Turkey & Android Player
    Striking untill they give everyone 20 videos a day
  • jhabsjhabs Registered Users, Member 1,937 Posts
    Several people have commented about missing tickets in SYS due to their timer.  It’s likely others weren’t able to finish a gig, therefore setting their achievement back to zero, or open their game to watch their daily videos before the timer resets. Hoping there will be compensation for our inability to open our games @KalindaKing @eggsandbananas
  • kokokokonutkokokokonut Community Moderator Moderators 26,288 Posts
    hang in there.  Help is on the way.  
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • datesaremyfavedatesaremyfave Registered Users, Member 358 Posts
    iOS 11 pro max and having the same issue. Internet is 11 ms ping, 287 mbps download, 258 mbps upload
  • JenniferKKHollywoodJenniferKKHollywood Registered Users, Member 325 Posts
    Same issue here, in Sweden and iOS if that matters
    iOS player 🌸
    English is not my first language so I apologize for my grammar 🙈
    Add me on facebook (let me know who you are on the forum if the names/picture don’t match)
    https://www.facebook.com/jennifer.lundqvist.792

  • datesaremyfavedatesaremyfave Registered Users, Member 358 Posts
    Yeah it's going to drop my reality achievement from like 33% back to 0 RIP

  • woahbabesursotoxicwoahbabesursotoxic Registered Users, Member 2,517 Posts
    Yeah I can’t get in either. Everything works besides KKH
    iOS🖤. Doll (Holly) 🍒
  • luvs2gruuvluvs2gruuv Registered Users, Member 1,355 Posts
    same
    Platform: Android/ Doll's name: Syndy KKH
    Level: 60/ Ranking: A+++
    Addicted
    In search of: the maroon leather dress that came with the boots and purse, also maroon valentines dress with lace
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