Game Crashing - post your info

kokokokonutkokokokonut Moderators 28,993 Posts
edited January 2021 in KKH FAQ & Support
Hi.  If you are crashing, please post your platform, device, level and gender in game, and I’ll reach out for Support.  Please also describe the issue - won’t load, crashes when I vote, etc.   thanks
If you are having trouble DO NOT UNINSTALL THE GAME!
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm


  • BooskiBabiiBooskiBabii Registered Users, Member 2,660 Posts
    edited January 2021
    *Android 9.0, level 30, female doll, Nokia 3V.
    *Android 9.0, level 29, female doll, Galaxy tablet.
    🌟Level 38 & 39—Android
    💞 Mom of 4!
    🗣️ Voice for Bipolar Disorder, Depression, & Addiction!
    🌼 I am a Recovery Coach.
    Always remind yourself how strong & beautiful you are! 
  • MaryInBrusselsMaryInBrussels Registered Users, Member 3 Posts
    Hi my game is crashing: Android, Samsung Galaxy S10, level 38 and female. Thank you 🥺
  • mz_understood2011mz_understood2011 Registered Users 32 Posts
    iOS 14.2, iPhone 11, Level 99, Female
  • PatRamosPatRamos Registered Users, Unconfirmed, Member 59 Posts
    First i couldnt open my game with a message to look into Wi-Fi, now i can open It, but cant submit any tickets... Android, Lenovo vibe k5, level 79, female.
  • djladyjessidjladyjessi Registered Users 38 Posts
    Hi my game crashes when I try to vote and it takes long to reload back. iPhone 11 Pro Max iOS 14.3 Level 47 Female Doll 
  • AmyMimiAmyMimi Registered Users, Member 2,373 Posts
    edited January 2021
    iOS, iPad Air 2, Level 47, Female - game crashed and now won’t open; says can’t connect to internet 
    iOS 😊
  • RachelLiebeRachelLiebe Registered Users, Member 314 Posts
    iOS, iPhone, 40, female. Game crashed lots, finally allowed me to open but now won’t let me submit any tickets on SYS 
    I’m on IOS, please add me on my new Facebook
  • clarizzoclarizzo Registered Users, Member 732 Posts
    iOS, iPhone 7+, Level 35, female doll 
    ✨iOS doll since March 2020 ✨
    💓add me on Facebook: Clarissa Clair 
  • KalindaKingKalindaKing Moderators 5,602 Posts
    I've notified the team and we'll look into it!
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
    My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
  • arifromkkharifromkkh Registered Users, Member 269 Posts
    Android, Samsung Galazy a51, level 27, female doll. I cant open the game, it says it can't connect 
  • webrawebra Registered Users 656 Posts
    iOS, iPhone 11 Pro Max, level 99 and female. Same issues as everyone else.
    iOS.  A+++   Since 2015
  • rickivichdalerickivichdale Registered Users, Member 10 Posts
    Google pixel 5, android 11, female doll, level 31
  • MidoriKKHMidoriKKH Registered Users, Member 8 Posts
    IOS. iPhone XS Max. Female. IDK my level because game will not load. I think 89 😬 When was loading wouldn’t let me submit ticket. Just would blink and not submit. 
  • RedVelvetRedVelvet Registered Users, Member 274 Posts
    iOS, iPhone 6, level 57, female. Can’t open my game, says it can’t connect.
    ✨ ios player
    ✨ english isn’t my first language
  • pristinepersonpristineperson Registered Users, Member 2,659 Posts
    My game is working perfectly fine now, YAY!
  • trezatreza Registered Users, Member 13 Posts
    Android 10. Female doll. Level 48. I cant open tge game due to wifi fail. My game has been down for 4h I have my tickets to submit, hope we get more tickets
  • ane05ane05 Registered Users, Member 52 Posts
    iOS 14.2, iPhone XS, level 44, female doll. About to update to 14.3 so maybe that will help?
  • djladyjessidjladyjessi Registered Users 38 Posts
    @ane05: I have my iPhone updated two weeks ago, it's Glu 
  • ashleyyashleyy Registered Users, Member 1,425 Posts
    iOS, iPhone 11, level 43, female, my game won’t open says there’s a problem with internet (my WiFi is working fine for everything else tho)
  • lalanalalana Registered Users, Member 312 Posts
    Android, galaxy s10, female level 34. Says it can't connect to the network even though my wifi is fine
  • kokokokonutkokokokonut Moderators 28,993 Posts
    Glu is working on it now.  Thanks for all your help.  As soon as there is news, it will will post here. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
  • Asena_55Asena_55 Registered Users, Member 243 Posts
    iOS, IPhone 8, level 20, female
    I can’t open my game it says try again everytime I try to open it. There’s no problem with my wifi 

  • jm323jm323 Registered Users, Member 272 Posts
    iOS iPhone, female, level 25. same as everyone else, says try again when I go to open the game. One time I was able to get in and tried to get into SYS it booted me back into the city. No problem with my wifi either
    nyc 🖤ios 🖤level 55 🖤
  • brom617brom617 Registered Users, Member 559 Posts
    Android, Galaxy Note 9, 52, female. At first I couldn't get into the game at all but now I'm finally in and it won't let me submit my look for sys, I try clicking on my previous looks and it doesn't come up it just says 0. The voting booth won't load. And it won't let me dye anything. It says it can't connect but my wifi is working fine. 
  • khloe97khloe97 Registered Users, Member 87 Posts
    Mine hasn’t been opening for a while either and it’s bedtime now so I’m definitely going to lose this ticket 😭 iOS 14.3, iPhone 7, level 36 I think, female doll 
  • amorlightlyamorlightly Registered Users, Member 178 Posts
    iPhone XS Max | iOS 14.2
    Female | Level 28 
    Says it can’t connect and is just stuck on the loading screen. 

  • Ashley_veerAshley_veer Registered Users, Member 474 Posts
    Huawei y7.Android
  • flaviebrownleyflaviebrownley Registered Users, Member 15 Posts
    Hi my game is crashing : iOS iPhone, level 35, female doll. The game would not load at all (my wi-fi is completely fine), and now I can't collect the gift from daily boxes nor exit it. I also have issues with playing kollections and can't vote in SYS. Thank you!

  • buffysummers0990buffysummers0990 Registered Users, Member 534 Posts
    iOS 14.2 iPhone, female, level 99.
    Can’t make it past the loading screen & my wifi connection is fine. Thanku for your help! 
  • kokokokonutkokokokonut Moderators 28,993 Posts
    They’re working on it, and soon we’ll all breathe a sigh of relief, when our games go back to normal.  Thanks for your  patience, hopefully wr’ll ge good agsin doon. ;)
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
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