Game Crashing - post your info

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  • BiotechBaeBiotechBae Registered Users, Member 1 Posts
    Hi, my game is crashing.
    I'm playing on Android (Huawei P30 Lite), level 36, female doll. 
    I can't redeem SYS rewards nor submit looks or vote. I also noticed that the money I should earn actually gets subtracted. 
    Thank you for your time and attention
  • skyfall205skyfall205 Registered Users, Member 104 Posts
    IOS, iPhone 11, Level 37, female doll. Game says it cannot connect upon launch of the app, stays in loading screen for ages, and periodically continues to pop up with cannot connect boxes
    ⭐ Ariel ⭐
    IOS Player ○ Since Dec '19 ○ A+++ ○ Lvl 41
  • KristaLenzKristaLenz Registered Users, Unconfirmed, Member 312 Posts
    Android 10, level 48, female doll. I can open the game on and off, but even when I do, the voting booth is crashing. 
    Android player. 👾
  • WhatIsRealityWhatIsReality Registered Users, Member 532 Posts
    edited January 2021
    Device iPad(5th generation) 
    OS version: iPadOS 14.3 
    Level: 36
    Doll: Female
    Issue: My game won’t go past the loading screen 

    @KalindaKing When this happened with the October update, some players couldn’t access their game for over a week & we received no compensation. Will players be compensated this time? 
    Why do I even bother 😒
    It’s official I have SYS anxiety, does anyone else?
    PM me to add me on Facebook 
    #OnStrikeUntilEveryPlayerGets20Videos #EqualTreatmentOfAllPlayers #GreedyAppDevelopersLoseMoney
  • KalindaKingKalindaKing Moderators 5,602 Posts
    Tried to fix it! Please check your games and let us know if you can open the app and play now. If you can't connect, you should be able to soon.
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
    My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
  • Asena_55Asena_55 Registered Users, Member 243 Posts
    My game is working now perfectly! Thank you 
  • kokokokonutkokokokonut Moderators 28,996 Posts
    Works for my ios. Checking androids.   Thank you Kalinda. That was fast. :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • SDC93SDC93 Registered Users, Member 1,142 Posts
    Hi.  If you are crashing, please post your platform, device, level and gender in game, and I’ll reach out for Support.  Please also describe the issue - won’t load, crashes when I vote, etc.   thanks
    iPhone 12 iOS 14.3
    female, level 51 I think
    wont load. Says not connected to internet. Was able to get in for a couple minutes, but it gave me an error message
  • pristinepersonpristineperson Registered Users, Member 2,659 Posts
    edited January 2021
    Only my main game was working but both Main/Side games are working now, thank you very much @KalindaKing
  • RomakiRomaki Registered Users, Member 538 Posts
    edited January 2021
    Android 10, Galaxy Phone, Level 30, Female

    The game crashed a little bit when I woke up, but I thought I'd just throw my hat into the ring just in case. Lost half a day of playing, my streak and progress because I couldn't use my last recharge of the energy items. :x
    Android - Level 55 - A+++ - 07/2014
  • trezatreza Registered Users, Member 13 Posts
    Tried to fix it! Please check your games and let us know if you can open the app and play now. If you can't connect, you should be able to soon.
    I lost 2 tickets over this. I want that dress and im not going to pay for tickets. Wherr are my tickets?
  • violaviola Registered Users, Member 531 Posts
    I think we should have a compensation for this glitch. Most of us have lost their tickets or could not finish a gig. As for me, I lost the videos for unlock the dresses in Sys. Also yesterday we can’t vote for the look in VB but I received my votes.. a little bit strange.

    @KalindaKing
  • BooskiBabiiBooskiBabii Registered Users, Member 2,660 Posts
    I also lost a ticket on each game! Are we going to be compensated for another glitch? 
    @KalindaKing
    @eggsandbananas
    🌟Level 38 & 39—Android
    💞 Mom of 4!
    🗣️ Voice for Bipolar Disorder, Depression, & Addiction!
    🌼 I am a Recovery Coach.
    Always remind yourself how strong & beautiful you are! 
  • elliegoeswestelliegoeswest Registered Users, Member 1 Posts
    edited February 2021
    IOS, iPhone 10, Female and Level 12.
    Game won’t open, loading screen gets stuck on 49.3% every time
  • kokokokonutkokokokonut Moderators 28,996 Posts
    it’s be it’s been reported, and seems to be an iOS issue. Hang in there and thanks for yoyr patience. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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