🎆🎃v12.4 Update - Haunted Hollywood & Kim's B-Day!🎂🎃🎆

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Comments

  • FaeFae Registered Users, Member 773 Posts
    Ninish said:
    Fae said:
    Ninish said:
    Unfortunately, it's not possible to restore everyone's currency automatically. This includes dyes, diamonds and tickets. If your currency disappeared, please contact in-game support (III > help > customer care) so we can help you get it back! 
    I contacted customer support almost 24 hours ago about my 28 missing tickets. I still haven’t received a “real” response. I wanted to submit extra tickets for this SYS to stay in gold. But there is absolutely no way I’m ever purchasing anything in this game again if I don’t get what I already paid for back and also see that Glu starts to fix their game and actually help players when they mess up. Because at the moment customer support is doing absolutely nothing about restoring tickets. I still haven’t heard of anyone getting their tickets back.
    It took them 25 hours to respond to me, but support finally gave me back my tickets. I would advise against what Koko said honestly and keep messaging. Mention that you intend to submit extra tickets that you paid real money for and that you can’t because of this, and the SYS is ending in a few hours. They replied to me 2 hours after I updated my ticket saying this.  

    And good luck, it’s so unfair that they’re taking so long to help everyone. 
    Thank you so much for the advice! Did you have screenshots showing your tickets? And how do you update your ticket?😊
    I did have a screenshot (took one a few days ago when the game started getting buggy for everyone 😅) but since it’s on Glu’s end I’m really hoping it’s not necessary! 

    You should be able to keep typing in the enter your message box under where you’ve sent in your ticket!
  • robertavyyrobertavyy Registered Users, Member 2,649 Posts
    So I don’t have screenshot of my extra tickets. So if support decide they can’t help I can forget it? 
    iOS player 
     
  • NinishNinish Registered Users, Member 235 Posts
    So I don’t have screenshot of my extra tickets. So if support decide they can’t help I can forget it? 
    Honestly I would just keep on messaging. Like they can’t expect us to take screenshots of everything we have in the game just cause their game keeps crashing. They should know this is a huge problem on their end so I think anyone who messages about lost tickets should be believed and reimbursed. It’s literally better for them to accidentally reimburse someone who’s lying than losing a bunch of paying costumers because they might pretend to have a glitch they don’t.
  • kkhpeytonkkhpeyton Registered Users, Member 242 Posts
    edited October 2021
    Does anyone actually have their extra tickets? Ridiculous that we should each have to submit a ticket when literally everyone has the same problem I think it’s glu’s fault not ours.
  • dinoqueen9dinoqueen9 Registered Users, Member 1,011 Posts
    kkhpeyton said:
    Does anyone actually have their extra tickets? Ridiculous that we should each have to submit a ticket when literally everyone has the same problem I think it’s glu’s fault not ours.
    My unofficial poll has only been up ten minutes and 14 people (including myself) have had NOTHING done, not a single person has said their tickets were restored, and only one got their diamonds/dyes back. It's bs.
  • KKH_miKKH_mi Registered Users, Member 167 Posts
    I just wanna say that the workers on support probably doesn't even work for glu, usually big companies like this hire other companies. So they probably don't even know the game, they have prewrite answers and thats all. And they probably have to autorized every compensation they give. So unless glu gives the order to be nice and give us all the things we lost back, we are not going to recieve anything because is not on the workers in costumer support. We need glu to acknowledge the problem and make sure  that we are gonna get what we lost.
    (Sorry for my english)
  • DelphineGarnierDelphineGarnier New Member Registered Users 4,054 Posts
    edited October 2021
    I'm not bothering with support if they're already getting a lot of messages and people haven't even be helped, but diamonds aren't the easiest to earn so that's really annoying.  Maybe I should just get that halloween box crow before the rest of my diamonds disappear. 
    Platform: Android
    #bonusstarforparties
    #getridoftstiers
    #nomorecashgrabs
    #bringbackwinered
    #fixthewine

  • NinishNinish Registered Users, Member 235 Posts
    I followed up with our support team and emphasized that screenshots shouldn't be necessary. Hopefully they can help everyone soon!
    Thank you! That’s really appreciated!!
  • keke0388keke0388 Registered Users, Member 1,184 Posts
    I’m missing some stars @KalindaKing
  • lilirose98lilirose98 Registered Users, Member 613 Posts
    Since I got a lot of good responses last time, let's do a poll! Hit Agree if you've gotten back your diamonds/dyes, Like if you've gotten your tickets back, Awesome if you've gotten everything back, and LOL if support hasn't done jack sh*t to help you. Consider this to be me LOLing my own poll.
    So I got my diamonds and dyes back only to lose more diamonds again and some Kstars. 🤦‍♀️ 
  • NinishNinish Registered Users, Member 235 Posts
    Since I got a lot of good responses last time, let's do a poll! Hit Agree if you've gotten back your diamonds/dyes, Like if you've gotten your tickets back, Awesome if you've gotten everything back, and LOL if support hasn't done jack sh*t to help you. Consider this to be me LOLing my own poll.
    So I got my diamonds and dyes back only to lose more diamonds again and some Kstars. 🤦‍♀️ 
    Seriously?! Like Glu come on….
  • miristarmiristar Registered Users, Member 8 Posts
    @KalindaKing if they were able to restore currency last week for everyone why not now? I didn’t lose anything last week but this week I lost 50 diamonds. It’s unprofessional that they pick when they want to help players. I hope they’re able to restore my diamonds today. I’ve waited more than a day 😩
  • FoxieLolaFoxieLola Registered Users, Member 504 Posts
    I've been on Google play and requested some refunds that have been authorised immediately not happy for this company to have my money anymore. I will be doing some more tomorrow!! I don't even want my tickets back today just so they can be taken again in a few days I, want my money back!!! At, least they can't take that 
  • NinishNinish Registered Users, Member 235 Posts
    FoxieLola said:
    I've been on Google play and requested some refunds that have been authorised immediately not happy for this company to have my money anymore. I will be doing some more tomorrow!! I don't even want my tickets back today just so they can be taken again in a few days I, want my money back!!! At, least they can't take that 
    Does anyone know if you can do this in AppStore as well? Cause my patience is wearing real thin and I’m starting to think I’d rather just have my money back and spend it on something more reliable 
  • FoxieLolaFoxieLola Registered Users, Member 504 Posts
    @Ninish there must be, they have to look after peoples money if they get ripped off! Try going into the help, section in the app store, that's how I, did it on Google play 
  • keke0388keke0388 Registered Users, Member 1,184 Posts
    That’s what I meant I’m missing some kstars
  • christelbensonnchristelbensonn Registered Users, Member 122 Posts
    To be honest I’m Energy drained if that’s even a word 🥵 all my tickets gone I have been quite since yesterday plus I’m not getting any answer since I contacted Glu 🥴 every thing is just soo frustrating 
  • amarakkh96amarakkh96 Registered Users, Member 2 Posts
    @KalindaKing my games still crashing and i can't get past through the load screen it's beeen 2 days now 
  • KkhAngelicaKkhAngelica Registered Users, Member 3,717 Posts
    Just saw Kalinda’s response after I JUST sent customer service a bunch of ss about my missing kstars and diamonds 😭 
  • keke0388keke0388 Registered Users, Member 1,184 Posts
    My dyes are back
  • brom617brom617 Registered Users, Member 555 Posts
    Unfortunately, it's not possible to restore everyone's currency automatically. This includes dyes, diamonds and tickets. If your currency disappeared, please contact in-game support (III > help > customer care) so we can help you get it back! 
    I have contacted customer support 3 times and they keep telling me that this case is being looked into by their team. I lost 8 tickets that I paid for and I want them back or a refund.
  • alwc13alwc13 Registered Users, Member 40 Posts
    y’all I don’t even care about my tickets being gone, I’m just freaking out over my 95 diamonds that magically vanished 
  • Aleja28Aleja28 Registered Users, Member 128 Posts
    edited October 2021
    :)
  • kadyyykadyyy Registered Users, Member 309 Posts
    I jst opened my game and saw i had 5 tickets😀 i think glu worked it out? I lost 2 saved tickets. Had jst 1 ticket and a countdown few minutes ago but i jst logged in and its 5 tickets
  • DelphineGarnierDelphineGarnier New Member Registered Users 4,054 Posts
    I definitely don't have my extra ticket back or my diamonds. I hope the BF sale is at least full of new TB items so I have something to look forward too. And I almost want to spend my diamonds now just in case so I at least I would have gotten something but with the diamonds I'm missing I can't get a hairstyle or a dress.
    Platform: Android
    #bonusstarforparties
    #getridoftstiers
    #nomorecashgrabs
    #bringbackwinered
    #fixthewine

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