I started an 8 hour gig but as soon as I started tapping on things my game froze, so I restarted my phone (it happens sometimes). But when I tried opening the game again I got a screen that says "downloading resources"- this pops up sometimes when I open the game but it lasts for like 2 seconds.
I have an android phone and haven't been able to find that much info on what this means.
I'm assuming the problem is my phone since it won't even open the game. There is a timer that shows 60 minutes left to "download resources", but it keeps restarting after like 2 minutes. It's been 12 hours and i haven't been able to play.
I've never backed up/saved my game and I'm worried I'll have to start all over. I cleared the cache, restarted my phone a million times, but didn't clear data and really don't want to uninstall the app. I really hope it's a temporary glitch and i can wait it out.
Has anyone else had this problem before?
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Are your storage full? Maybe clear out some unimportant apps, and see if it helps. Are you able to open other games or is it just KKH that won't load. Check also that you have a stable internet connection and try again.
I didn't have this exact issue, but I did have one time where the loading went to 338% or something. It was supposed to load at 100% but it didn't and I waited like what 15 mins? It still didn't load, and the loading percentage even reset. It was just temporary, I was able to play after a few hours. I hope yours is just a temporary thing too.
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And, what is the device?
Oh, and you should track down your Hollywood ID Number. SInce you can't open the game, someone said you can find it in the google play info. I don't recall exactly where they said it was, but you should look around and see if you can locate it. If you have to contact customrer care, they can't do anything without that number. I'll be back. And, we'll be needing you in the event thread soon. PizzaParty for lunch.
You want to deliver them or should I?
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Hey umm .. Try to update your android .. I know almost everything about every brands cell phones ..
If u dont know how to do it ..
Got to Settings/About Phone *its always the last thing in ur settings* /Update thing and then check for updates ..
I know that KKH is version of android 2.3 and up but check it ..
If this not work I'll search and try to help you before the update ..
Oh, and Pizza Party, I apologize, in your opening post you explained you did all that stuff, but they've been busting up my cement floor in my garage since 7, and I'm very slow today.
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Thanks for the suggestions, but nothing has made a difference This phone is a bit older so it's about as up to date as it can be, but I still check for updates and nothing is available for it.
I don't know what the problem is. I have a good wifi connection, enough room, and everything else is fine. Maybe there is a corrupt file or something? But everything was working just fine so I don't know what could have happened.
I don't think I could even start over at this point- I started playing the game last July shortly after it was released
Let's hope it isn't because the device is old and can no longer handle the game. This happens to other games too, people who were using an iPad 1 or old devices started crashing after newer updates and the only solution was get a new device. Thing is, KKH doesn't have cloud save so even if the issue here is with your device, it's difficult to safely transfer over to your new device.
Do you happen to have your game logged onto Facebook?
I've collected so many cool things from the events and I'm probably going to lose all my progress
On my android, I only see 2 screens before I get into game, this is the first.
And this is the one with Kim on the cover, and the page says "loading"
I hope you don't lose all your progress.......
Did you manage to get your Hollywood ID? Support can help you only if you provide them your Hollywood ID so they can check if anything is wrong with your game. But let's hope they know what kind of problem this is without the ID
Okay a long time ago I downloaded Clean Master *Its only for android* and it cleans all of my game data *OBB*
And maybe ur OBB file is missing and u need to find OBB file and put it on the right place ..
But before you do something like that go to File Manager *or whatever was called on Samsung the place where all the folders like system* ,, search for Android folder *usually is in ur internal storage.. or if u moved ur game into the SD card is in ur Sd card place ..
After u go on ur Android folder go to OBB folder and then search for this folder *com.glu.stardomkim* and if u have a file there is something wrong with ur game and I cant help u ..BUT IF U DONT HAVE I'LL TELL U FROM WHERE TO DOWNLOAD IT
Weird thing is, she was in the middle of playing her game when it happened.
When I go to android/data there's another KKH folder with 3 other folders: cache, files, and files.gwallet (also found a file with every recording of kim's voice- weird)
Is the first folder corrupted or something? The phone gives me the option to move it to another location so I can switch it to android/data/KKH. I do NOT want to move it without getting second opinions though since IDK what I'm doing.
I don't know anything about how this stuff, so IDK where to go from here. Maybe a misplaced folder is the problem? Thanks for bringing this up, trufflebutter. Also, thanks to everyone else who has tried to help!!
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@koko I've been unable to find any info on google play or anywhere else
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May be my messenger? Let me sign out of that. I signed into it, and then then game wouldn't come on.
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Android
Samsung S4
(not going into settings right now to check OS,)
I had tried everything I suggested to you. I think I got this for a reason...to help better? Try and think if any of this infor helps.
PizzaP, it was everything you described. Like Deja Vu. (don't discount the prayer part, If you don't observe then good thoughts attrack good things. )
My fingers are soooooooooooooooooo crossed for you.
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And I'm so sorry your game is mess up now too! This sucks. Looks like I'm going to miss the weekend event
Go back up and read. I told you how I fixed my game!!!!
I was having messenger issues on my laptop, which reminded me I signed into messenger from my phone down in the basement. And then the game wouldn't load for me. So I deleted the messenger, boom, got my game back.
So, think back to any other apps that you could have been running that may have acted funky? Who would have thought messenger? And serious about I said a little prayer.
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We think your device might have had trouble downloading some event files, and now they might not be loading properly.
Please try these steps to fix it:
Step 1: Open your file manager app (or try the free app "OI File Manager" if you don't have one)
Step 2: Find the folder labelled “Android” located on the SD card
Step 3: Inside you should find a folder labelled “obb”
Step 4: Inside that will be a folder called “com.glu.stardomkim”. Hold down on this folder with your finger until the options appear.
Step 5: Delete the “com.glu.stardomkim”folder. When you launch the game next time it will automatically create a new one. Deleting this folder should not cause any data loss, but do not delete anything else.
Step 6: Launch the app. You should see a screen like the black "Downloading Resources" one posted her earlier. The game is redownloading a new OBB into the new folder it created. Please ensure that you maintain a strong online connection during this download
The game should run normally again after those steps.
Also, I got a random notification from KKH "Your favorite items are back. Play now!" I wish.
Is my game forever doomed?!??
Koko, the only things I regularly use on this phone are KKH, Snapchat, and instagram so idk if those might have caused something. I haven't downloaded updates for other other apps in awhile. Glad to hear your game is up and running again! Also, I deleted the the email/receipt I got after I bought the star pack and even though it shows up in the Google Play purchase history, it doesn't show any info. How dumb is that?! There is no transaction number or anything. All I can show is a screenshot to show I bought something
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