Kim's shop my closet, not receiving items

xAnnaMxAnnaM New MemberRegistered Users 8 Posts
I bought the kim's shop my closet offer 3 days ago and I didn't receive the items and 60 k stars, I've contacted support on the same day but no reply, this is the second time i dont get stuff i paid for. Does this happen to anyone else??

Comments

  • kokokokonutkokokokonut Community Moderator Moderators 28,056 Posts
    Hi. You WILL get a response from Customer Care, 3 days is not an unheard of wait. But please give me a little while, and I'll see if there is anything else you can do. Did you submit the copy of your receipt from either iTunes, Apple or Google Play if you are on android?
    If you are having trouble DO NOT UNINSTALL THE GAME!
    ๐Ÿฆ‹Purple Headed โ™Š+ ๐Ÿฅฅ Chick Playing iOS & Android ๐Ÿฆ‹
    I Am NOT a Glu Employee
    ๐ŸŒŸIf you see a problematic post please dm the link๐ŸŒŸ
    ๐Ÿ’œVats
    #RecollectionsMayVary
  • xAnnaMxAnnaM New Member Registered Users 8 Posts
    How do i submit a copy? I did send them a screenshot of my receipt when i contacted them
  • xAnnaMxAnnaM New Member Registered Users 8 Posts
    It's OK now, I've received the items!
  • kokokokonutkokokokonut Community Moderator Moderators 28,056 Posts
    Yay. So glad it worked. ANd, yes, the ss of your receipt is exactly what I meant. Enjoy your stuff, I bet your doll looks great in it.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    ๐Ÿฆ‹Purple Headed โ™Š+ ๐Ÿฅฅ Chick Playing iOS & Android ๐Ÿฆ‹
    I Am NOT a Glu Employee
    ๐ŸŒŸIf you see a problematic post please dm the link๐ŸŒŸ
    ๐Ÿ’œVats
    #RecollectionsMayVary
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