Crashing

taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
Hey I have been having this problem for a little over a week now. As soon I open the app, about 10 seconds later it closes. I reached out to customer service and tried everything they recommended and still nothing. Not sure what to do from here on out. Im using the Iphone 11 pro max and everything is up to day :( someone please help

Comments

  • ChristinayPaizChristinayPaiz Registered Users, Member 98 Posts
    @taylorbabyxo try clearing your Game Cache and see if it works 
  • taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
    @ChristinayPaiz hey! Im not sure how to do that, also by doing this, does it delete any progress?
  • kokokokonutkokokokonut Community Moderator Moderators 24,696 Posts
    clearing cache I’d like just taking out the garbage. That is very safe.  You do NOT want to Reset. That will eliminate your game progress, friends, etc. but cleaning Cache just removes unnecessary data, that makes your device run  better.  :)
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
    Hey @kokokokonut thanks! But im not sure how to do so :(
  • kokokokonutkokokokonut Community Moderator Moderators 24,696 Posts
    what is your platform, and device? I can try and talk you through it, but need to know we’re on the same page. ;)
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
    Iphone 11 pro max
  • kokokokonutkokokokonut Community Moderator Moderators 24,696 Posts
    I’m I)ad, and I can’t find it in settings.  Go to Google and ask how to clean cache on an iPhone 11 pro.  My phone is android, so it’s different. I believe it’s in storage, but Check google.  I will to for my iPad.. 
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • kokokokonutkokokokonut Community Moderator Moderators 24,696 Posts
    edited January 7

    How to clear cache on iPhone & iPad   https://9to5mac.com/2018/05/24/iphone-ipad-how-to-clear-cache/

    Safari

    1. Open Settings
    2. Swipe down and tap Safari
    3. Swipe down again and tap Clear History and Website Data, tap it once again to confirm

    Then it goes on for other apps, but if you are crashing try following these steps from Customer Care, FAQs.
    Here are tips about crashing, while it’s for an Android, the general instructions can apply to Apple products as well.
    make sure you have plenty of room.
    close unused apps 
    make sure you have a strong WiFi signal, and check this page, https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=troubleshooting&f=how-can-i-prevent-lag-crashing-poor-performance-on-my-android-device&p=all
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
    Thank you, i tried all of these things and still nothing :(
  • kokokokonutkokokokonut Community Moderator Moderators 24,696 Posts
    I’m checking to see if there is any other help.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • taylorbabyxotaylorbabyxo Registered Users, Member 6 Posts
    Thank you!
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