Try these steps to resolve the Google Play issue and let us know if it works: Uninstall the Google Play app. Launch the KKH app. Fully close (swipe away) the KKH app. Install Google Play app and launch it. Launch KKH app and it should not show the error anymore.
Try the steps posted above. I'm sorry they aren't working for all of you. We'll keep looking into it and let you know if we have news.
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
Uninstall the Google Play games app. Launch the KKH app. Fully close (swipe away) the KKH app. Open the kkh app. It will prompt you to install the Google play games app again Install Google Play games app.. Launch KKH app and it should not show the error
if you are unable to uninstall google play store than uninstall and reinstall google play games that works
It depends on your phone. I have a "Google phone" meaning not Samsung, Motorola, etc. I can't delete any of the Google apps at all. Only disable and that didn't work.
Uninstall the Google Play games app. Launch the KKH app. Fully close (swipe away) the KKH app. Open the kkh app. It will prompt you to install the Google play games app again Install Google Play games app.. Launch KKH app and it should not show the error
@AliBryant i would think that restoring the Google play games app back to the factory version would work.. it should then require you to reinstall the updates when you open up the kkh app... But it is a risk.. i wish i had a google phone to try it on.. if anyone tries it, make sure to save your game id somewhere and make sure your game is connected to facebook...
Platform: Android/ Doll's name: Syndy KKH Level: 73/officially ran out of old story lines at 72 Ranking: A+++ Addicted
Thank you @KalindaKing , that seemed to have fixed the problem. Ok this is what I did with a little tweaking, my phone has google play and google play games built into it, so I can't uninstall them. 1) in my settings I "disable" google play games ( it will give a message like it will clear Data), then I "re-enable" it. 2) I go to the google play store and type in google play games in search; there will be an uninstall option, once I hit it, it will not completely uninstall but will change to update, after that I close play store. 3) I launch KKH app and then fully close KKH app. 4) I go back to google play store and back to google play games and now I hit update, after that I launch google play games and launch KKH from there and the error message should be gone and it should work as normal.
I hope this little info and insight of mine can help others as well. Good Luck all.
Thanks for all your responses. I wasn't able to disable, or uninstal, but it seems to be a temp fix if it fixes at all.
Let's keep watching this space for any action. I have every confidence that Glu will get it resolved. But again, it doesn't seem to have any symptoms other than the error message, and not being able to log the game into the Google game services.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
@kokokokonut But doesn't that mean if anyone were to get a new device we would lose all progress on the game since this started...isn't Google play games the thing that saves our game and enables.us to transfer safely to a new device? Maybe...hopefully I'm wrong?
@kokokokonut But doesn't that mean if anyone were to get a new device we would lose all progress on the game since this started...isn't Google play games the thing that saves our game and enables.us to transfer safely to a new device? Maybe...hopefully I'm wrong?
yeah that's what enables us to switch devices Google play games wouldn't be able to switch til its fixed which sucks I have a new phone coming tmrw
When you transfer to a new device, it gives you the option to retrieve using Facebook, or using Google. I have just ignored the google and gone straight to FB for my transfer.
Plus, see if your device is compatible with Samsung Smart Switch. That eill let you back up, and then put it on the new device, if he FB option doesn’t work. .
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
hey Dolls 💕 These steps didn’t work for me. And can anyone tell me how to make Facebook pick up new save ? I turned Facebook platform for the app off and on again but I still get old save.
They're still working on it, and do appreciate our patience. Hopefully, it will be resolved soon. Hang in there. My Androids still see the other’s clothing changes, etc so there haven’t been those issues.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
I am receiving the same message and I am not touching any preinstalled app such as Google Play Games or Google Play Services. That is literally asking for trouble and if you lose your game they will not compensate you. I have an Android version 9, Samsung Galaxy S8.
This is so frustrating it's been three days now and Glu has still not fixed this issue yet! OUR GAME DATA IS NO LONGER BEING SAVED AT THIS POINT!! REMEMBER GLU WE NEED GOOGLE PLAY TO SAVE OUR PROGRESS SO OUR GAME DATA IS SAVED AND WHEN WE WANT TO TRANSFER OUR DATA SAFELY ACROSS ANOTHER DEVICE! REMEMBER GLU YOU DON'T HELP RETRIEVE LOST DATA AT ALL! SO PLEASE FIX THIS ASAP!! 😡
@JasminEscalantekkh Hey, every time I open the game, I can see the google play notification that says "your progress is saved". So maybe our game data is okay? 🤷♀️ I have no idea.
@TheBola I know which notification you mean and it's not saving our progress at all so it's a pointless notification until Glu fixes this google play issue.
It doesn't let me sign in with fb either so I'm not signed in with either at this point anyone kno how to get me signed in with fb??
I had the same problem. I ended up uninstalling Google Play Games, then opening KKH, and choosing to install Google Play Games from there(it gave a box saying to install it). Then at least I was able to connect my Facebook back, but lost a day of progress for some reason.
Oh well, better than nothing! (It was a new install after reset lol)
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Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
I had to tweak my tweak.. lol
Level: 73/officially ran out of old story lines at 72
Ranking: A+++
Addicted
Level: 73/officially ran out of old story lines at 72
Ranking: A+++
Addicted
🇫🇷 French gal ⛵ Avid sailor 🐱 Cat owner 🍣 Sushi lover 🏛️ Museum worker
Ok this is what I did with a little tweaking, my phone has google play and google play games built into it, so I can't uninstall them.
1) in my settings I "disable" google play games ( it will give a message like it will clear Data), then I "re-enable" it.
2) I go to the google play store and type in google play games in search; there will be an uninstall option, once I hit it, it will not completely uninstall but will change to update, after that I close play store.
3) I launch KKH app and then fully close KKH app.
4) I go back to google play store and back to google play games and now I hit update, after that I launch google play games and launch KKH from there and the error message should be gone and it should work as normal.
I hope this little info and insight of mine can help others as well.
Good Luck all.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Level: 73/officially ran out of old story lines at 72
Ranking: A+++
Addicted
Instagram @gigi_kkh_
Level: 73/officially ran out of old story lines at 72
Ranking: A+++
Addicted
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Always looking for new friends
https://www.facebook.com/Bebac ♥️
Oh well, better than nothing! (It was a new install after reset lol)
Level 17
B (so close)
Top 50 couple