What platform are you on – iOS What device are you using? iPhone 8+ What is the OS on your device? iOS 13.5.1 What country do you live in? USA In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? 4 days ago Which issue do you have in KKH? 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing✅ 3 – You have a free stars button, but it takes you to offers✅
What platform are you on – iOS What device are you using? iPhone 6s What is the OS on your device? iOS 13.5.1 What country do you live in? USA In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? 3 days ago Which issue do you have in KKH? I press “watch video for kstars” but the video doesn’t come up- I lose my chance to watch a video and do not receive a stars. Please fix this issue. It is sooooo crazy how these video issues really seem to pop up right before Black Friday/kimiversary
What platform are you on – iOS What device are you using? iPhone X What is the OS on your device? iOS 13.5.1 What country do you live in? UK If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Yes and yes In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? Today Which issue do you have in KKH? 2 – You have a free stars button, but tapping it does nothing yet I know that by tapping it I’ve already lost the chance to win a kstar as nothing happens. So gonna miss out on at least 2 stars today 🙃
What platform are you on – iOS What device are you using? iPad2 What is the OS on your device? iOS 19.3.5 What country do you live in? USA In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? I can't even remember Which issue do you have in KKH? 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing (<during show your style I get offered to watch for double prize but tapping it does nothing)
What platform are you on – iOS, Android, Amazon or Facebook? iOS What device are you using? iPhone10R What is the OS on your device? iOS 13.5.1 What country do you live in? Canada If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Not Applicable In your privacy settings, is limit ad tracking turned on? Yes, but it is not accessible to turn on or off If you could watch videos before, approximately when did the videos become unavailable? Saturday 20th or Friday of last week Which issue do you have in KKH? Number 3 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers (at times it does, but I can still watch the ten. However, this time I can’t watch the ten videos, only six) @KalindaKing
🦋iOS Player🦋 *in Olaf’s voice* let’s be friends! Pm me and we can take it from there.
Hi, thanks for this. Having problem getting videos for K stars. What platform are you on – iOS What device are you using? - iPad Air 2 What is the OS on your device? - iOS 13.5.1 What country do you live in? UK If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? - Yes In your privacy settings, is limit ad tracking turned on? - Not sure? If you could watch videos before, approximately when did the videos become unavailable? —When I returned to the game after a long break ...a couple of years? Which issue do you have in KKH? 1 – No free stars button - no 2 – You have a free stars button, but tapping it does nothing - yes, it shows a very few ads but rarely 3 – You have a free stars button, but it takes you to offers - yes, often
If it takes you to offers when clicking get free stars this might help: When you click on your K-stars wait 5 seconds before clicking get free stars. Do this between each time you watch a free video as well. If you have a problem opening two free boxes: When you open first one and you don't get the offer for second close the app then open and click get free stars (even if it will say no videos available) and open boxes again. Same thing if you don't get the rapid recharge option. This works for me, hope it helps somebody!
What platform are you on – iOS, Android, Amazon or Facebook? iOS What device are you using? iPad What is the OS on your device? iOS 13.5.1 What country do you live in? USA If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? NA In your privacy settings, is limit ad tracking turned on?no If you could watch videos before, approximately when did the videos become unavailable? it's been about a week Which issue do you have in KKH? #2 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers
This has been going on since before the weekend event, maybe last Wednesday or Thursday. If I click the Free Kstars button, it does nothing. When I click to watch a video for the Rapid Recharge or another daily gb, it just happens, but no video is played. This morning I got a video during Rapid Recharge and then 2 Kstar videos, but it's not working again now.
Find me on FB facebook.com/jasperkkh.37669
let me know and i'll approve quicker!
IOS
What platform are you on – iOS, Android, Amazon or Facebook? iOS What device are you using? iPad What is the OS on your device? iOS 13.5.1 What country do you live in? USA If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? NA In your privacy settings, is limit ad tracking turned on?no If you could watch videos before, approximately when did the videos become unavailable? it's been about a week Which issue do you have in KKH? #2 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers
This has been going on since before the weekend event, maybe last Wednesday or Thursday. If I click the Free Kstars button, it does nothing. When I click to watch a video for the Rapid Recharge or another daily gb, it just happens, but no video is played. This morning I got a video during Rapid Recharge and then 2 Kstar videos, but it's not working again now.
I have the same problem where it just happens but no videos appear or plays, when will this be fixed? I already submitted the format filling up my details
Hi! I only got 2 ads today and when I tap on the short video button it tells me there are no videos available Is there anything I can do to fix it?
What platform are you on – iOS What device are you using? iPhone 8 Plus What is the OS on your device? iOS 13.5.1 What country do you live in? Australia If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? Today about an hour ago! Which issue do you have in KKH? 2 – You have a free stars button, but tapping it does nothing
What platform are you on – iOS, Android, Amazon or Facebook? iOS What device are you using? Ex. iPhone 10 iPhone 7 What is the OS on your device? Ex. iOS 13 iOS 13.5.1 What country do you live in? USA If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? 3 days ago Which issue do you have in KKH? 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers When I click "short video" nothing happens, same with free kash or energy. Every time I click it, it takes away from my 10 daily videos and I do not earn anything after. For rapid recharge and daily giftbox, there are no videos either but I still get the proper results without the video.
(Interesting how this happened during Kimiversary).
What platform are you on – iOS What device are you using? iPhone 7 Plus What is the OS on your device? iOS 13.1.3 What country do you live in? USA In your privacy settings, is limit ad tracking turned on? -No If you could watch videos before, approximately when did the videos become unavailable? -I’ve never had the option to watch videos in both of my games. Which issue do you have in KKH? 1 – No free stars button✅ 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers
I have the iPhone 11 now and the free kstars button is there but now all of a sudden after having zero issues with finally being able to watch daily kstar videos, I haven’t been able to watch the videos for the last few nights. It’ll give me the option to watch a short video but then when I click on it nothing happens. When I exit it doesn’t give me any kstars. I really hope this issue gets fixed quickly.
What platform are you on – iOS What device are you using? iPhone 8 What is the OS on your device? iOS 13.5.1 What country do you live in? Australia In your privacy settings, is limit ad tracking turned on? -No If you could watch videos before, approximately when did the videos become unavailable? - yesterday (16 July) I was only able to watch 8 videos and today (17 July) only 9. Which issue do you have in KKH? 1 – No free stars button 2 – You have a free stars button, but tapping it does nothing 3 – You have a free stars button, but it takes you to offers ✅
Also, when I click “short video” a new screen will appear but the screen will be black and blank and the video will not load. When this happens I will get no stars for these ‘videos’. Same thing happens for my rapid recharge videos but I still receive the reward for ‘watching it’. Thanks 🙏
What platform are you on – iOS, Android, Amazon or Facebook? iOS What device are you using? iPhone XR What is the OS on your device? iOS 13.1.3 What country do you live in? India If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? N/A Which issue do you have in KKH? I watch my 20 videos a day ( I know because i count ) and sometimes don't receive all the kstars. 3 days back i didn't receive 7/20 and today I got 0 kstars. It has been more than 6 hours.
What platform are you on – android What device are you using? KYOCERA-C6742 What is the OS on your device? 5.1.1 What country do you live in? USA In your privacy settings, is limit ad tracking turned on?No What issues do you have? #3
It's been 3 days since I have 10 videos a day instead of 20, is that normal? Did Glu change the numer of videos for free players too or am I the only one to experience this? 🤔
What platform are you on? iOS What device are you using? iPhone XR What is the OS on your device? iOS 13.7 What country do you live in? Belgium If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? / In your privacy settings, is limit ad tracking turned on? No If you could watch videos before, approximately when did the videos become unavailable? I have 10 videos instead of 20 since the latest update, this monday, before that i had my 20 free videos without any problem Which issue do you have in KKH? 2 – You have a free stars button, but tapping it does nothing (it happened only friday so instead of having 10 videos i had 9)
Thank you for doing something about our issues with k-star!
Comments
What device are you using? iPhone 8+
What is the OS on your device? iOS 13.5.1
What country do you live in? USA
In your privacy settings, is limit ad tracking turned on?
No
If you could watch videos before, approximately when did the videos become unavailable?
4 days ago
Which issue do you have in KKH?
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing✅
3 – You have a free stars button, but it takes you to offers✅
What device are you using? iPhone 6s
What is the OS on your device? iOS 13.5.1
What country do you live in? USA
In your privacy settings, is limit ad tracking turned on?
No
If you could watch videos before, approximately when did the videos become unavailable?
3 days ago
Which issue do you have in KKH?
I press “watch video for kstars” but the video doesn’t come up- I lose my chance to watch a video and do not receive a stars. Please fix this issue. It is sooooo crazy how these video issues really seem to pop up right before Black Friday/kimiversary
What device are you using? iPhone X
What is the OS on your device? iOS 13.5.1
What country do you live in? UK
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Yes and yes
In your privacy settings, is limit ad tracking turned on? No
If you could watch videos before, approximately when did the videos become unavailable? Today
Which issue do you have in KKH?
2 – You have a free stars button, but tapping it does nothing
yet I know that by tapping it I’ve already lost the chance to win a kstar as nothing happens. So gonna miss out on at least 2 stars today 🙃
What device are you using? iPad2
What is the OS on your device? iOS 19.3.5
What country do you live in? USA
In your privacy settings, is limit ad tracking turned on?
No
If you could watch videos before, approximately when did the videos become unavailable?
I can't even remember
Which issue do you have in KKH?
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing (<during show your style I get offered to watch for double prize but tapping it does nothing)
What device are you using? iPhone 10R
What is the OS on your device? iOS 13.5.1
What country do you live in? Canada
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Not Applicable
In your privacy settings, is limit ad tracking turned on?
Yes, but it is not accessible to turn on or off
If you could watch videos before, approximately when did the videos become unavailable? Saturday 20th or Friday of last week
Which issue do you have in KKH? Number 3
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing
3 – You have a free stars button, but it takes you to offers (at times it does, but I can still watch the ten. However, this time I can’t watch the ten videos, only six)
@KalindaKing
*in Olaf’s voice* let’s be friends! Pm me and we can take it from there.
What platform are you on – iOS
What device are you using? - iPad Air 2
What is the OS on your device? - iOS 13.5.1
What country do you live in? UK
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? - Yes
In your privacy settings, is limit ad tracking turned on? - Not sure?
If you could watch videos before, approximately when did the videos become unavailable?
—When I returned to the game after a long break ...a couple of years?
Which issue do you have in KKH?
1 – No free stars button - no
2 – You have a free stars button, but tapping it does nothing - yes, it shows a very few ads but rarely
3 – You have a free stars button, but it takes you to offers - yes, often
When you click on your K-stars wait 5 seconds before clicking get free stars. Do this between each time you watch a free video as well.
If you have a problem opening two free boxes:
When you open first one and you don't get the offer for second close the app then open and click get free stars (even if it will say no videos available) and open boxes again. Same thing if you don't get the rapid recharge option. This works for me, hope it helps somebody!
Add me on fb 💕
*in Olaf’s voice* let’s be friends! Pm me and we can take it from there.
but thanks 😊
*in Olaf’s voice* let’s be friends! Pm me and we can take it from there.
What platform are you on – iOS, Android, Amazon or Facebook? iOS
What device are you using? iPad
What is the OS on your device? iOS 13.5.1
What country do you live in? USA
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? NA
In your privacy settings, is limit ad tracking turned on? no
If you could watch videos before, approximately when did the videos become unavailable? it's been about a week
Which issue do you have in KKH? #2
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing
3 – You have a free stars button, but it takes you to offers
This has been going on since before the weekend event, maybe last Wednesday or Thursday. If I click the Free Kstars button, it does nothing. When I click to watch a video for the Rapid Recharge or another daily gb, it just happens, but no video is played. This morning I got a video during Rapid Recharge and then 2 Kstar videos, but it's not working again now.
let me know and i'll approve quicker!
IOS
2020 Graduate of Clown College
What platform are you on – iOS
What device are you using? iPhone 8 Plus
What is the OS on your device? iOS 13.5.1
What country do you live in? Australia
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A
In your privacy settings, is limit ad tracking turned on? No
If you could watch videos before, approximately when did the videos become unavailable? Today about an hour ago!
Which issue do you have in KKH?
2 – You have a free stars button, but tapping it does nothing
let me know and i'll approve quicker!
IOS
2020 Graduate of Clown College
What device are you using? Ex. iPhone 10 iPhone 7
What is the OS on your device? Ex. iOS 13 iOS 13.5.1
What country do you live in? USA
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A
In your privacy settings, is limit ad tracking turned on? No
If you could watch videos before, approximately when did the videos become unavailable? 3 days ago
Which issue do you have in KKH?
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing
3 – You have a free stars button, but it takes you to offers
When I click "short video" nothing happens, same with free kash or energy. Every time I click it, it takes away from my 10 daily videos and I do not earn anything after. For rapid recharge and daily giftbox, there are no videos either but I still get the proper results without the video.
(Interesting how this happened during Kimiversary).
Stop Asian Hate
What device are you using? iPhone 8
What is the OS on your device? iOS 13.5.1
What country do you live in? Australia
In your privacy settings, is limit ad tracking turned on? -No
If you could watch videos before, approximately when did the videos become unavailable?
- yesterday (16 July) I was only able to watch 8 videos and today (17 July) only 9.
Which issue do you have in KKH?
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing
3 – You have a free stars button, but it takes you to offers ✅
Also, when I click “short video” a new screen will appear but the screen will be black and blank and the video will not load. When this happens I will get no stars for these ‘videos’. Same thing happens for my rapid recharge videos but I still receive the reward for ‘watching it’. Thanks 🙏
What device are you using? iPhone XR
What is the OS on your device? iOS 13.1.3
What country do you live in? India
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A
In your privacy settings, is limit ad tracking turned on? No
If you could watch videos before, approximately when did the videos become unavailable? N/A
Which issue do you have in KKH?
I watch my 20 videos a day ( I know because i count ) and sometimes don't receive all the kstars. 3 days back i didn't receive 7/20 and today I got 0 kstars. It has been more than 6 hours.
FB: Serah KKH (https://www.facebook.com/sarah.kkh.378)
What device are you using? KYOCERA-C6742
What is the OS on your device? 5.1.1
What country do you live in? USA
In your privacy settings, is limit ad tracking turned on?No
What issues do you have? #3
Striking untill they give everyone 20 videos a day
Yeah, I wanted to bring attention to this again.
Striking untill they give everyone 20 videos a day
What device are you using? iPhone XR
What is the OS on your device? iOS 13.7
What country do you live in? Belgium
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? /
In your privacy settings, is limit ad tracking turned on? No
If you could watch videos before, approximately when did the videos become unavailable? I have 10 videos instead of 20 since the latest update, this monday, before that i had my 20 free videos without any problem
Which issue do you have in KKH?
2 – You have a free stars button, but tapping it does nothing (it happened only friday so instead of having 10 videos i had 9)
Thank you for doing something about our issues with k-star!
edit: forgot to answer a question