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☺️ KK:H New Seasons Starts 4/24/23 - Players Choice! ☺️

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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @eggsandbananas I can't open my game since I'm just getting a white screen so I can't claim any boxes from the SYS. 

    Platform: Android

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    balemmaciagabalemmaciaga Registered Users, Member 108 Posts
    edited June 2023
    Dorica said:
    No Kimi sale? Unless that comes later in the month I forget
    Nope, no more sales.
    WHATTTTTTT
    so we won’t buy old clothing in the Kloset either? 🥲
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    DoricaDorica Registered Users 1,295 Posts
    Dorica said:
    No Kimi sale? Unless that comes later in the month I forget
    Nope, no more sales.
    WHATTTTTTT
    so we won’t buy old clothing in the Kloset either? 🥲
    Yeah
    You can buy them but for full price unfortunately 
    ❤️ android player ❤️
    🇭🇷🦊♒ 
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    balemmaciagabalemmaciaga Registered Users, Member 108 Posts
    But no throwback items?
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    FaeFae Registered Users, Member 896 Posts
    But no throwback items?
    Correct, no more throwbacks in the kloset. 😔
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    geenellysgeenellys Registered Users, Member 1,013 Posts
    Android users cant save their progress and its been a couple of weeks now I don't get should I just delete the game? there is no explanation 
    She/Her 

    iOS (daily player⭐️)
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    DoricaDorica Registered Users 1,295 Posts
    geenellys said:
    Android users cant save their progress and its been a couple of weeks now I don't get should I just delete the game? there is no explanation 
    @kokokokonut can you ask about this issue? 😥
    ❤️ android player ❤️
    🇭🇷🦊♒ 
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @kokokokonut Is anyone around to help with the game? I'm still waiting, since yesterday, to be able to open it. 
    Platform: Android

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    Chloè_KKHChloè_KKH Registered Users, Member 1,377 Posts
    Still no answer about the Facebook issue? @eggsandbananas @kokokokonut
    Android
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    kokokokonutkokokokonut Moderators 29,115 Posts
    Ok, I'll try and get an answer, and some help.  I'm sorry this us happening.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    I thought my game was fixed last night, but it's back to the white screen. I guess the looks I managed to submit for the SYS are all I'm going to be able to submit. 
    Platform: Android

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    buffysummers0990buffysummers0990 Registered Users, Member 540 Posts
    Does anybody know if the robe from the Slumber Party sys is in any of the mega boxes? I haven’t seen it yet 🧐 
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    Should I just delete the game at this point? If we're always going to have to wait days or weeks at a time to get help, I don't know if I should bother anymore. I can't do SYS and I can't get any points for seasons.
    Platform: Android

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    KKH_SaraKKH_Sara Registered Users, Member 334 Posts
    @DelphineGarnier not sure what device you’re on but a while back, people on iPhone 14 had problems like this. The solution then was: iOS Settings > Display & Brightness > Display Zoom > "Larger Text". 
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @KKH_Sara I'm on android. I was able to get back in the game for a short time after deleting another game but it when right back to not letting me play after the last time it opened for me.
    Platform: Android

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    geenellysgeenellys Registered Users, Member 1,013 Posts
    Does anybody know if the robe from the Slumber Party sys is in any of the mega boxes? I haven’t seen it yet 🧐 
    its not idk why that one item is not added 
    She/Her 

    iOS (daily player⭐️)
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    rawanehabrawanehab Registered Users, Member 234 Posts
    edited June 2023
    Should I just delete the game at this point? If we're always going to have to wait days or weeks at a time to get help, I don't know if I should bother anymore. I can't do SYS and I can't get any points for seasons.
    their customer service i so bad i sent them a lot of emails and when they finally replied they didn’t do anything lol!!
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @rawanehab I got a reply from eggs so I'm just going to going to wait for that. I couldn't even try to contact CS anyway without being able to open the game and it's not a guarantee they'd be any help based on what I've seen other people get when they need any.
    Platform: Android

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    kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    I've been told they are looking into the FB issue, and @rawanehab. I'll send your info in for help as well.
    Please check you Dms.

    If anyone else can't get into the game, please post your device model info and OS version.  Thanks.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    MaxineDunn1111MaxineDunn1111 Registered Users, Member 17 Posts
    I thought my game was fixed last night, but it's back to the white screen. I guess the looks I managed to submit for the SYS are all I'm going to be able to submit. 
    I'm having the same issue too right now. It was working fine this morning but I'm also getting a pop up notification showing my Google Play acct before it cuts to a white screen.
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @MaxineDunn1111 Exactly the same thing that happens in mine.
    Platform: Android

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    MaxineDunn1111MaxineDunn1111 Registered Users, Member 17 Posts
    @DelphineGarnier 😭😭😭😭 yup looks like we are in this together hopefully it get resolve soon. Hopefully 🫠
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    LachimolalaLachimolala Registered Users, Member 964 Posts
    My game isn't opening either. I'm on android. 
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    kokokokonutkokokokonut Moderators 29,115 Posts
    Ok please list your device info and your OS.   I'll see if we can't escalate help. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    DrimüllerDrimüller Registered Users, Member 38 Posts
    my game is not opening either 😭, it has a white screen. I'm on android
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    LachimolalaLachimolala Registered Users, Member 964 Posts
    Ok please list your device info and your OS.   I'll see if we can't escalate help. 
    Samsung, Android 10
    It stopped working today
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    MaxineDunn1111MaxineDunn1111 Registered Users, Member 17 Posts
    Ok please list your device info and your OS.   I'll see if we can't escalate help. 
    I'm on Samsung Galaxy A13, Android version 13
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    DrimüllerDrimüller Registered Users, Member 38 Posts
    Ok please list your device info and your OS.   I'll see if we can't escalate help. 
    Samsung, Android version 9
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    rosy21rosy21 Registered Users, Member 17 Posts
    My game crashed last night when i try open my game it seems white screen i cant open it . And deleted and upload again but it still white screen. İm so sad im playing 6 years my game connected with my facebook account . I wish i didnt delete. Please help . My phone samsung A12  
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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    edited June 2023
    Are we going to get any updates on being able to play the game again? I didn't want to miss out on the weekday SYS.
    Platform: Android

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