It was in last letter from glu: "I apologize for the late response. Our developer have investigated and we came to know that your file has been corrupted. We don't have a fix for this issue at present. I will suggest you to uninstall and reinstall the game you might lost your progress. We can help you by restoring your…
this is an absolute disgrace that GLU is doing nothing with the crashes for some devices. Even the forum shows that there are many people with that problem. I'm missing 3 event already but custumer care keep saying to me that I need to checked my wifi and made free space. But it's NOT WORKING. Very disappointed...
Hello, dear friend. I have that problem too, and i'm totally upset. I thing it may can be connected with version of IOS, because i have 9.3.5 too: and I know many people with that problem who have 9.3.5. Or it may be because of version of device. I have Ipad mini, it's in the same generation that Ipad 2. I really hope,…
I have that problem too and understand your pain... Customer care answered first time by standard frazes too, but next time really trying to help. I give them my ID and they try to see game inside, so, on their device game loading well. I answered them that I doesn't matter can't loading and they asked me to write them…
I went to GLU site, tap "custumer care" in right corner, then choise "Kim Kardashian Holliwood" and tap "contact us". I choise platform and write my problem. After I sent the message I get a copy to my mail adress. what they answer to me.
I write about my problem before update. After update my problem still actual. And because of it I write again and again. All that recommended to me doesn't help me: I have more then 4gb, strong wifi, clean cashe, reload my device more time and reopen game more times too. I get a massage to mail from customer care, but it…
Sure IOS 9.3.5 IPad mini 1. It started on Friday on VIP event. I opened a few boxes and game turn off. I was trying to loading again but game crashed every time. Update doesn't help me.
so, if you see it, you might have that problem. The game trying to loading and then after "black screen" it crashes? Please, write there whats your OS, version of OS and how long you have that problem. I hope that glu will see it, and then trying to fix it. Please, be activity, we need to gather as much information as…
Are you really kidding me? Dear GLU, you must to know how much players have problem with crashing game. Why this problem not fixed yet? Most of that players on IOS. It is statistic! Please, do something!!! I really want to have back my game... Sorry if i too much expressive!