After the update Lost all my data

dpsf

After the last update I lost all my game. How can I retore?

emidalla

I had exactly the same problem... Really upsetting and frustrating, please fix soon

gtirolla

dpsf wrote: »

After the last update I lost all my game. How can I retore?

Yep lost all my heroes/gear/gold after game hard locked my s4. Also the constant repeat of achievements was getting really annoying.

Bring

Lost everything as well. Such a waste. Is there anything glu can do or is it a total lost cause?

suprkevo420

Lost everything as well, had unlocked all characters and I am very pissed about having to start over

emidalla

By the way... With the new google+ login, shouldn't it be quite easy to get back the "old" saved characters?

ali4ka

Same problem. Please fix it soon.

AgentHush

Me too so what is this? Some kind pf robbery?

I spend almost 3k Glue credit on this game..

So what now?

AgentHush

emidalla wrote: »

By the way... With the new google+ login, shouldn't it be quite easy to get back the "old" saved characters?

MoD don't have Google+ feature

AgentHush

Mine not working anymore

emidalla

AgentHush wrote: »

MoD don't have Google+ feature

Did you meant HoD? If so, it indeed has it, since yesterday's update

Rubicon

I dont know if I have lost everything but since this morning The game will not completely start. It get to about 90% loaded and then exits. The game will not start. I deleted the patch and it reloaded it but it has the same problem I have an S4, perhaps there is a problem with the S4's and the new patch?

I dont know that I would go the the trouble of unlocking everything again from Zero. That was a long time and a lot of Glu gold.

Toybear

Same problem. I'm lost everything.

RubberDuck

Lost all heroes gold and inventory after update. If I have to replay to get my stuff back ill be finding a new game. Very unhappy!

Rubicon

I am curious if anyone with a Samsung S4 has been able to play today? I had downloaded the patch several times and it will still hang at about 80-90 loading. The little yellow bar just doesnt move and then it quits back to the main screen on my phone. I was able to play yesterday but that was before my phone updated. I will lose my consecutive day count and I dont want to start over again as I have done it once before.

RubberDuck

Rubicon. I have the s4 and I played the new events this morning but after 30 min of so my s4 shut down. When I reloaded I had lost everything. Hoping it gets fixed...

ali4ka

And i have Samsung galaxy s4. Maybe problem with android 4.2.2 ?

emidalla

I am playing on a Sony Xperia Tablet Z with Android 4.2.2 so this could indeed be a clue...

ratt68

just logged in this morning and everythings gone. I am not starting over again done that once before, playing on android 4.2.2 gs4. It started yesterday after updateplayed for a bit but was having the acheivments bar problem and crashing the whole phone now the whole lot is gone

zabar4o

Same problem for me - i updated the game , played for 1 hour and when i started the game again all was lost.Galaxy S2 with android 4.1.2.Btw the same happened with Eternity Warriors 2 so i don't think the problem is android version or this game alone.Glu please...

valtertubal

The same for me, gs4 with 4.2.2, from group level 200+ to 2... please restore my data

Jabba69

Same problem with my S4. Please Restore !!!

Toybear

Toybear wrote: »

Same problem. I'm lost everything.

When you plan fix it?

ratt68

can someone from glu get back to us on this please

AgentHush

I fixed mine, please don't uninstall your app or else you will lose everything/every progress you have..
Glue do have a way to fixed this, this is only due to resource pack we updated.. Just email them whats the problem and they will fixed it.. Just don't uninstall the game.. ..

Cheers

andreas polito

Same here... i have a s4 too
Hope this can fixed...
i spend many time and glus...

emidalla

AgentHush wrote: »

Just email them whats the problem and they will fixed it.. Just don't uninstall the game.. ..

Cheers

Ok this is great... to which email are we expected to write? But, by the way, why Glu staff doesn't answer here, explaining how to recover lost data?

sinister86

Had the same problem here. When the game crashed, the phone rebooted itself. When i launch the game, all the data was lost. The game restarted as if i just installed the game.

Just email them whats the problem and they will fixed it.. Just don't uninstall the game.. ..

To whom should i send the email to?

Thanks

Rubicon

Yesterday the game worked for me. There were a few missions were the game would lock up and I would get kicked, but I could come back and play. The same mission would kick me out every time. Today the game is locked again. I will not uninstall, but wait for it to work again.

emidalla

For all those interested, this http://glumobile.custhelp.com/app/ask is the place for opening a ticket for Glu staff to investigate this issue. I have just opened mine.

Cheers

emidalla

...and this is the reply i got :mad: Did they even took the time to read my email and this thread???

"Thank you for contacting Glu Mobile Customer Care.
If you reset, restore, delete the game from your device and then reinstall, or get a new device, all your save game information is lost and we have no way to help you recover your save game. As with a lot of Free-to-play games, the game is saved solely on your device.
We have no way to delete or make any changes to the game or files that is on your device. Please make sure you are not resetting or reinstalling the game, that will also delete the save game file.
If you have recently spent real money in the game please provide the Google Order number for purchases made through Google Play or an the electronic email copy of the receipt that Amazon apps sends you so can we can do a onetime gift of credit for your recent purchases. The receipts are required before we can gift."