Weekly bonuses?

Clark22Clark22 Experienced Member324 PostsRegistered Users, Member
It seems the weekly bonuses from the weekend aren't coming through. I qualified for all three.

What's the good word?

Comments

  • pj423pj423 Junior Member 95 PostsRegistered Users
    You have to be click on view prior standings, it was a mystery to me as well
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    Yeah I've done that. It says already claimed and I haven't claimed it.
  • Spicy_PantsSpicy_Pants Glu Moderator 44 PostsRegistered Users, Member
    pj423 wrote: »
    You have to be click on view prior standings, it was a mystery to me as well

    We realize this was not communicated in an obvious manner and has become more apparent in our next update which will be out a week from today at the latest.
    Clark22 wrote: »
    Yeah I've done that. It says already claimed and I haven't claimed it.

    We will look into it and see what could have caused this. To be clear, you have attempted to collect in the reward period directly following the period you qualified for?
  • diagorodiagoro Junior Member 84 PostsRegistered Users
    My daily bonus never showed up yesterday, causing it to reset. Now I'm back at day one, even though I played several times yesterday!
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    Yes. The week ended Sa****ay evening. Couldn't get it then as it said (I think) Final where the weekly countdown clock normally is. Then about a a day later the clock shows and still no bonuses.

    I've checked about 3x a day.

    I think last week this happened too. I want to say the bonuses showed up mid week.

    Right away would be great.

    User ID is Clark22
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    PS: lol at the word censor
  • NotajediNotajedi New Member 6 PostsRegistered Users
    Hi,

    I've got the same problem as Clark, I should have had a Gold payout in all 3 categories for the weekly awards but it said I'd already collected it, the previous week the same thing happened in the one category (wins) but I thought I was having a senior moment :D but it did pay the cash awards in the other categories.

    Game name is Notajedi
  • LiverpoolFCLiverpoolFC Junior Member 68 PostsRegistered Users
    I also qualified for all three of the weekly bonuses and was unable to receive them. Same problem where it claimed that I had already collected. My usernmane is LiverpoolFC.

    Thanks for any help!
  • 4SKINS4SKINS New Member 4 PostsRegistered Users
    Same here. I qualified for all three weekly bonuses and have yet to receive them. When I tap "View Your Prior Standings" I'm shown my stats from the previous week along with "Reward has been already collected."

    Username: 4SKINS

    Thanks.

    4SKINS, out.
  • diagorodiagoro Junior Member 84 PostsRegistered Users
    If I might ask, what are weekly bonuses? I don't recall ever seeing these (just the daily login reward)
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    Any update Spicy? I haven't been able to collect any of the 3 weekly awards I qualified for.
  • Jon_dohnsonJon_dohnson New Member 2 PostsRegistered Users
    I emailed customer care on Sunday since I read that's how they want to be contacted about stuff like this. I have not heard from them. It would be nice to at least have them address that they are looking into the problem.
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    I emailed customer care on Sunday since I read that's how they want to be contacted about stuff like this. I have not heard from them. It would be nice to at least have them address that they are looking into the problem.

    Agreed. I saved screen shots.
  • Jon_dohnsonJon_dohnson New Member 2 PostsRegistered Users
    For the second week in a row I haven't gotten the weekly gold bonus. Has this happened to anyone else? Glu, would you please address this? Thanks
  • Amused_79Amused_79 Advanced Member 815 PostsRegistered Users
    I also have sent multiple emails with only an acknowledgment response. No action. I feel it's a lost cause at this point.
  • 4SKINS4SKINS New Member 4 PostsRegistered Users
    Issue still has not been resolved. I've emailed with only an acknowledgment response from Glu Customer Support. The least they could do is tell us they can't resolved the issue.
  • Clark22Clark22 Experienced Member 324 PostsRegistered Users, Member
    I wrote in last week. Hope to hear from them soon
  • bornreadybornready New Member 14 PostsRegistered Users
    As I wrote on another thread I finished in the top 50 daily and weekly in every category for at least a month and everytime I go to collect it too says I've already collected so I have no clue how much gold I should be credited all I know is its alot i wrote them but no response username Lunatic Fringe
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