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Customer Support Wait Time?

BirdsSluggerBirdsSlugger Registered Users, Member 2 Posts
having account issue. What’s typical wait time for a reported issue? I feel like it should be fast but somehow am guessing it isn’t? 

(Also, is this the same forum for 17 and 18? Or just 17?) 

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    carsd420carsd420 Registered Users, Member 32 Posts
    They are getting a lot of questions right now wait time can be from a few hours to a few days be patient they will answer but may take awile
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    carsd420carsd420 Registered Users, Member 32 Posts
    18 also
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    meanman23meanman23 Registered Users, Member 6 Posts
    Couple days 
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    Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
    Has been a wait time of 4 to 5 days for me. Customer Service is a low priority in my opinion. VIPs get better treatment on issues. I think they could care less about the teams that don’t spend a ton of money on game,
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    carsd420carsd420 Registered Users, Member 32 Posts
    I am VIP in 17 not 18 and it's still taking 5 to 7 days for them to answer either one a little longer on 18 but with a new game and bugs and fixes they have a lot more people asking questions. 
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    davesmisfitsdavesmisfits Registered Users, Member 2 Posts
    I am vip in 18 and the last question I asked took 5 days to get a response. Not close to acceptable
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    Jb27xsJb27xs Registered Users 8 Posts
    Yes the customer service for glu is world renown for awful
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    KnoxiousKnoxious Registered Users, Member 1 Posts
    Took them about a week to respond about refunding some gold for me. That was fairly recent, 2 or 3 weeks ago.
    Knox


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    Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
    Wait times are ridiculous. When someone finally responds they want a screenshot of something. Great another week wait only find out they need description of problem you already described. Another 8 days.... Just hoping now my problem gets solved before release of 19.
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    SupremewolfpackSupremewolfpack Registered Users, Member 74 Posts
    Having same problem. Been nearly 2 weeks since I submitted my last question to the Developers through customer service. Have a new question I want to ask about the Create a Legend player, but can't because the Conversation window is occupied!

    Glu - how about answering the Contact Customer Service questions!!


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    Annata20Annata20 Registered Users, Member 4 Posts
    It also took me a few days to get support and answer some of my connections questions. This makes me feel quite lost
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