Has been a wait time of 4 to 5 days for me. Customer Service is a low priority in my opinion. VIPs get better treatment on issues. I think they could care less about the teams that don’t spend a ton of money on game,
I am VIP in 17 not 18 and it's still taking 5 to 7 days for them to answer either one a little longer on 18 but with a new game and bugs and fixes they have a lot more people asking questions.
Wait times are ridiculous. When someone finally responds they want a screenshot of something. Great another week wait only find out they need description of problem you already described. Another 8 days.... Just hoping now my problem gets solved before release of 19.
Having same problem. Been nearly 2 weeks since I submitted my last question to the Developers through customer service. Have a new question I want to ask about the Create a Legend player, but can't because the Conversation window is occupied!
Glu - how about answering the Contact Customer Service questions!!
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Glu - how about answering the Contact Customer Service questions!!