Tapjoy No Gold

Sandpipers

It's so GD annoying, frustrating, and mind boggling to have to go thru so much to get what has been offered and not delivered. Then to have to fight thru nonsense just to be able go thru the process of complaining and getting things set right. It's a bad movie run amuck.

Bizymoney12

Keep at Customer Care!

JEDDDOGGY

Sounds like I finally reached someone helpful who is going to get this resolved for me.

After my latest customer service experiences I totally agree with you guys that say it just depends on what rep you get. Some are very helpful and some just seem to want to close the ticket so they can go back to perusing Facebook and watching YouTube videos or whatever.

To me, it just seems like there must not be much in the way of accountability for the reps performance and they are sorely lacking in the leadership department there.

jcrow22

Finally I finally got all of mine this morning.  The rep makes all the difference.  I had 2 offers that weren’t rewarded. Opened a ticket and sent all the info they requested.  It took 3 days and 2 follow up questions to get the gold sent to my account, but it was only for one of the offers.   I closed that ticket and sent in a new one for the other offer that was ignored.  In less than 3 hours, that one was taken care of.   The rep matters. 

bravesfanla

Got my gold as well.

tribeWS18

Still havent recieved my gold, initially got a reply they would look into it.  Also looks like offers still arnt crediting? 

Dmoney644

I had the same issue with 2 games i did simultaneously. One was for 2304 gold and one for 1728 gold. Both said rewarded, but bm never got credited the gold. I emailed tapjoy and eventually told me to email GLU support. Haven't heard anything from GLU yet. This is the email that tapjoy told me to send:

To resolve this, you will need to contact the publisher of MLB TAP SPORTS BASEBALL 2018  and ask them to recredit you the 2304 Gold since we are not able to do so. 

You can contact them here:

androidsupport@glu.com

Please send this text as it is, to the publisher of the app you’re inquiring: 

“Hi, I took the "Upgrade the Palace to level 10 in Vikings: War of Clans!" offer for 2304 Gold and I have still not received my award after Tapjoy has already attempted to credit my account on November 02nd 2018” 

Thanks for your patience with us and please let us know if you have any other questions or concerns!

Sincerely,

Sara D.
Reward Specialist
ref:_00D30pf03._5001B1F1XUI:ref

dkarski87

I went thru GLU and got my gold, Offers seem to be working again. Old offers just close and make a new ticket and try with a new rep.

JEDDDOGGY

@dkarski87 thanks, I was going to ask if they were working again. Always go out every few days to see if there are any easy "'install this app" ones I can do for 30ish gold.

dkarski87

Best way to test it, watch the 1g video inside the offer wall. If it works, your good. If dont and does for others, YOUR BANNED, sorry.