That really sucks. Glu is incredibly slow at responding to their tickets and it ends up leaving a lot of ****ed off customers. At a bare minimum they should give you your gold back, but as a show of good faith I think they should give you the gold and McCutchen
I still have a ton left. I couldn't draft this weekend so I spent it on tournies and got all my upgrades to 9 now. Will draft maybe in a week or 2 since I need to get another 3,000 since I spent it on upgrades.
The same thing happened to me in 3 straight fan rewards, I sent tickets in each time. First time I had spent 2000 gold and they gave that back to me, second time they did nothing, The 3rd time I was 1500 gold away from getting Cano. They just responded yesterday and gave me Cano. This past fan rewards it didn't reset on me, and I was able to get Mccutheon. They will get back to you but it might be 3-4 weeks
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