It's obviously an app issue. Cause after the game updated last night everything worked fine and it worked fine all morning until the event started. An event by the way that is worthless IMO. There's a problem with the update that needs fixed or the server is down.
I sent an email through the app store. If you go the the Tap app, there's a link at the bottom to send an email. I was also able to get the app to stay open long enough to submit a ticket through the customer service tab in the game. Haven't received anything back as of now
Hey everyone,
We are aware of login issues that are currently occurring. The team is hard at work to resolve these problems! Sit tight - we hope to have everything up and running again very shortly.
Redtrunk where would I need to go to fill out a ticket as I was able to play a few games however it would get to the ice pack screen and I would buy it and then to the boost screen and I would buy it then the app would need to restart. So far I had to buy 3 extra ice packs and 4 extra of the +4 boost. Just to play 1 tournament above what I would have normally bought to play each game. In total I had to spend 500 extra gold. I'm not going to play anymore until the issues get fixed. I can provide whatever is needed to have this looked into.
Redtrunk where would I need to go to fill out a ticket as I was able to play a few games however it would get to the ice pack screen and I would buy it and then to the boost screen and I would buy it then the app would need to restart. So far I had to buy 3 extra ice packs and 4 extra of the +4 boost. Just to play 1 tournament above what I would have normally bought to play each game. In total I had to spend 500 extra gold. I'm not going to play anymore until the issues get fixed. I can provide whatever is needed to have this looked into.
To file a ticket you can go to the Settings menu in-game. From there, there's a button that says "Customer Care - Help!" where you'll be able to get assistance.
Comments
Mr. Redtrunk said to submit a ticket via the app customer service.
CHEATERS ALL IN THIS THREAD
Just posting this up again to get the Info out.
JMH will you join my club. We're recruiting right now...??
Same here playing in NEW YORK can't get in for more than 30 seconds
No cheating here buddy, get the facts straight before you post.
We are aware of login issues that are currently occurring. The team is hard at work to resolve these problems! Sit tight - we hope to have everything up and running again very shortly.
So comforting to hear that you son has avoided these technical troubles.
Oh thank God the Robots are ok. Nothing to see here, folks.
It is priority number one! That and the draft pick issue are being thoroughly investigated.
To file a ticket you can go to the Settings menu in-game. From there, there's a button that says "Customer Care - Help!" where you'll be able to get assistance.