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Greetings Racers!
So as you may know, Rivals 6.0 is out and looking at the social pages and forums, there are those of you that are experiencing issues.
The main issues we are hearing about are…
• Lag (Latency) – We’re looking into it. First thing to be aware of is that once you’ve downloaded the update, it just downloads the game. Once you start playing, the game itself will start to download all the assets. Depending on traffic and bandwidth, that could slow your game down for a bit.
There are some concerns that the new Global Chat may also be causing that issue. We’re currently working on a “fix” for global chat which should rectify that.
Additionally, Our servers are also dealing with a higher amount of players downloading the game, so that may play a part as well.
If all you are experiencing is some delay and your graphics look fine, please allow some time to give your game and other players time to load and install the newest update.
• Graphics – What’s up with Rivals 6.0 graphics?
Our goal was to update the 3 year old Racing Rivals to be more on par with today’s mobile devices, which we’ve done. The graphics in Racing Rivals are of a higher fidelity than the graphics on previous versions. However, we also didn’t want to leave those of you with older devices in the lurch.
There are 1000s of different devices out there that run Racing Rivals, and it’s not that easy to cater to all of them. The abilities of each device vary in what they can support, but we tried our best to try to accommodate as many as possible.
We basically updated the graphics tools we use allowing us to bring you a better graphical experience, allowing us to use more fidelity, special effects and graphic scaling which allows us to increase or reduce the overall graphic experience.
If you are experiencing performance issues you may want to try and turn off some of these advanced settings by going to your account in game, then scroll down to Graphics Options. From there you can turn off the Advanced Shaders and/or Special Effects.
If you are experiencing blocky, pixelated, or cartoonish graphics then it could be a scaling issue. Currently, that setting is set by us based on what device you are using. Think of it as the graphics setting on many computer games where the game chooses an optimum setting based on your hardware. If we are unaware of what your device is capable of, we have set this to a lower setting to ensure better performance. Due to there being 1000s of devices, we are unable to have settings according to them all. If you are experiencing these issues, please send in a ticket via the “? “ in game and be sure to give us the details of what you may be experiencing along with name of the device you are using and what operating system it currently has and we’ll try and determine the capabilities of your device. Be sure to enter a ticket from the device you are experiencing issues with. In the future we plan on allowing players to choose their overall graphics setting, for now, we have to collect as much data about as many devices as we can.
• Paint and Wheels
We are currently looking into the reports of paints looking off such as fleck and matte paints. We are also looking into cars missing wraps and appearing white. We are also looking into issues with wheels.
IGN: The Real {RR} Ryyst
Soon to be Ex-Carbonated Community Manager
5
Comments
ps issue is lag on launch and shifting
Samsung note 4
android version 6.0.1
I've also seen posts about changing the graphics settings. The graphics settings options aren't available on IOS (that I can see from the in-game menus).
https://www.facebook.com/GluRacingRivals/photos/pcb.744831992394627/744824169062076/?type=3
I understand you guys made the decision to completely change the graphics so you're not going to revert, but before myself and a lot of others leave the game we want you guys to realize that you literally turned this into a different game and turned our cars into different cars then what we spent our time and money making.
Anyways, now that i have confirmation that other than the glitches this is the way the game is staying, I'm out. Its been fun. Hopefully we get another game out one day that can replicate what racing rivals brought us up until now.
IGN : 1320killer
I have Samsung S5 and iPhone 6
Samsung S5 has been updated. The graphics im really struggling to see the improvement. It looks basic to be polite and very edgy. (Cartoon like. PS4 to PS1 comparison) The lag I have too as most have mentioned. Matt and flake paints need alot of work.
On other note I think Glu Test Racer been stalking me haha. (FYI he/she not very fast ..)
Any however love music and the new race look. The speed factor looks cool as it blurs out background.
iPhone wont be update till these issue are fixed or until forced to do so.
When the update first installed it was almost unusable. The fonts and background colours...... Oh my....
The Lag issue seems to have improved massively since yesterday and menus etc. now open quicker than before update.
Graphics have taken a nose dive. I never played this game for graphics. It's always been a little basic. But pinks, trades, friends, enemies and community is what makes RR. That's its USP. It's why I've spent more on this game than I spent buying and actual XBox. But I would like my cars to not look totally f**cked
I'm not a fan of smoke on the runway. OK at the end, but at the start of the race is an unnecessary distraction.
A small thing, but strangely important to me, why TF when you get a good launch does it make a sound like a Star Wars laser pistol? It used to make one which sounded like squeaking rubber - which I liked.
Also, everytime I press a button it makes Star Wars noises. Why?
But please. Please. Turn off global chat. Chat rooms work well with 20ish active posters at most. Having the whole of of RR in one chat room is just nuts.
Plus you can't scroll back when you miss something because everytime a new comment is posted (about 0.7s) it jumps you back to the bottom.
I do like the new garage. The new dyno graph is a big improvement.
It would be nice to have a tag on the part menu to denote which parts are installing, like the little green thing there used to be.
Actual gameplay for me seems to be OK. Although not for everyone I gather
All in all. A work in progress. Kind of surprised you released it in this state, but oh well, lets try and get it sorted.
i have spent so much real cash on this game and now it really bits.
turned off the graphics and still runs crappy. there wasn't nothing wrong with the game before. why try to keep up with other games like crs when i left crs to play this one. wow this has been a bad day for me...............................................
We are monitoring/reviewing global chat for both lag, and how its used.
The "star wars" sound is adjustable so I agree that can tone down. Or even go back to the old one
The graphical update is really the big thing here. From our point of view this was going to be an update to our users, something we thought was a "player facing feature" meaning it was designed to be an improvement to overall experience. What this cost us, and what I can see in the feedback here is a sense of "style", in our haste to make the game "look better" we failed to look into our own brand and accept that we had a style which users liked. The other side effect of this is that overall costs went up, if you use new things you need newer devices. This is ending up downgrading the experience for a subset of our users, which is of course, not what we want.
I basically want you to know we are looking at it in detail, and while things like "just make it go back" arent that easy, especially when we want to pick and choose what goes back. That doesnt mean that it is off the table.
There are other issues and bugs we are also addressing but the core seems to sit around the car graphics.
i liked it before, i will give it a week and if it gets better then i will keep the game if not i will sale all cars and or give them to a new player and make their day.
Also, sometimes when I do tournaments I get stuck on the loading screen when I try to join a lobby, so I have to restart the game. When I do restart however, the game takes me straight to the tournament lobby that I was supposed to join and it tells me I lost the tournament.
I don't think the world chat is needed because people talk nonsense and spam in chat anyways, but that might be because people have strong feelings against the new update.
The paints and the details doesnt look the same as before. The paint looks like paint + chlorine, washed out colors. (I have a gold camaro that looks like bronze now -_-)
And the launch on cars are getting more difficult. If the game moves slower, the reaction time will be bad or foul. And im using a iPhone 6s.
Please fix this or bring back 5.0 till you guys fix this.
As for certain paint/matte paint not looking right, we are actively working on those fixes.
Battery Draining is also interesting, if you could describe your play session or how much your battery is draining from before to now it'll help.
As for reverting and whether its an option. Everything is an option, but everything is also with risk, we need to seriously look at our options from every angle before I commit to any "official" response, but its all we're focused on currently.
as for other feedback the font is to small for the results screen and car selections contrast is not good either for me almost looks like there is a filter on the game of some sort
Thanks for the communication and explanations.
I'm sure it's frustrating for a small team to get a kicking from their user base over sometime I have no doubt a lot of hard work went into.
There's a lot of good stuff in the update too. I have very little technical knowledge of apps, but I IMO a rollback would be a mistake. Push on, fix what can be fixed and ditch what can't.