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RapidTransit
Comments
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Thank you Phoenix but someone from Glu emailed me to the email I used to submit the ticket & my error has been resolved. Thank you for your help & glad to be back racing
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Can I get an update on my ticket? I've sent 2 emails & haven't gotten a response. Its going on 2 months that my account has been down. Is there any way I can be reimbursed with gems and/or RRC for the progress I've lost in the game? Is there any way my cars can be transferred from my old account to another account? Thank…
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What is needed from me & how am I supposed to be contacting customer support? I had a lengthy conversation with Sparkle today & we've exchanged several messages/emails. Am I suposed to disregard what's here? If something is needed from me Phoenixx can you email me? Thank you
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Sparkle, If I have a PM from you then its not showing. I had a notification saying you replied to this message but that's it. Can you post it here or resend it? I tried to send you a PM & it will let me click on your profile but when I click on Private Message it just keeps loading & never goes anywhere. Is there something…
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Thank you for the reply
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I don't get replies on the forums anymore?
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Ok Sparkle, all day I've tried to click on the ? in my game. The restart windows comes up before I can click on the ? mark now. The only option I have is to communicate through here. I created another account but it won't allow me to sync it to google play. The racername on it is TOTAI CHAOS. The L in total is an uppercase…
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Its coming up on a month since my game hung up. Why cant I start another account & have y'all transfer my cars over?
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What information do you need? Apparently something isnt getting across b/c Racing Rivals posted the new RacerShowdown info & I left a comment w/a screenshot asking when can my game be fixed. Someone replied back & said that my ticket had left QA & was left with one of their devs. What information do you need me to update…
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Rrally??? I got a reply on facebook last night & the guy there said my ticket has been sent to QA & the game is trying to find an asset thats not there. I told him you had messaged me on the forums & he'd send you a message. I have sent Glu every bit of information I have. I have sent email, google email, racername,…
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Sparkle...today is 3 weeks that my game has been down. If I started a new account, is it possible that my cars & items be transferred over to that account? If so how long would that take?
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I sent you a PM Sparkle but my racername is 01RT Thank you
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Mine showed the Skyline, thats why I bought it b/c I have 2 M3s. Mine locked up just after I bought the Skyline. That was on March 16th. Just an update but this will be the 3rd turf I miss. I was the leader of a team that was finishing between 100 & 200. We didnt have 20 people putting up 15k but we had 20 solid active…
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I sent a PM. Thank you Sparkle
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I sent a message through the ? in the game & an email to Glu. Here is another day gone by & no answer either way.
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You should give up on getting a resolution. Im on 13 days waiting on Glu Customer Support & all Ive gotten is an automated message saying I should check the FAQ & a survey asking about how my experience w/customer support was. Just sayin
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Glu is a JOKE!!! After getting the automated message saying I should check the FAQs, this morning I had an email asking me to rate Glu's Customer Service. Really???? How about fix my game. That's all I ask. Its been 13 days & automated messages. Anyone who is playing this game & has a problem...you're just screwed. I paid…
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I got a reply from Glu today. It doesn't make sense. I got 2 emails saying they're duplicates but there wasn't any info in them, just copies of what I sent to Glu. That's all, they don't say anything about my problem, what to do, nothing, just saying their duplicates. I tried to open the game & I had a message at the ? in…
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Today is the 11th day since I sent an email to Glu & I havent received a single response. Do they answer emails? Is there another way to contact customer support other the the ? in the game, email or facebook?
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Brken - I am on an Android Device. Sparkle - Thank you for the update. I'll post on here when the situation is resolved. Thank you again
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