While we try our best to answer everybody's questions, there are a lot of questions we just cannot answer with a solution that is satisfactory. A lot of people have been getting issues that cannot be resolved by fixing them in-game, restarting app, restarting devices, or reinstalling the app itself.
If all other solutions fail, best thing you can do is to✰Submit a Ticket ✰
It's our go-to solution if there is nothing else you can do about your issue.
The more submitted, hopefully the faster they will be addressed and fixed.
Even if their reply takes forever and maybe they too cannot do much about your situation, they send in
reports to the dev teams to help fix it up. So any ticket that is submitted will help bugs get squashed.
When reporting issues make sure to include the following:✰
The device you play on✰
The issue in clear detail
But before submitting a ticket, make sure you at least try the following:✰ Restart App and close other running Apps ✰
Restart your device ✰
Check if your device's memory is low ✰ Refreshing iCloud (iOS only) ✰ Reinstall app (iOS only) ✰ See if your glitch is known or has a solution
So if you think your issue is beyond the community's knowledge or control, this is what you want to do.
Hope this helps :]✰Happy Stardom!✰