Hi all, The issue with a very slow load into the game or black screen for some people should now be corrected. Unfortunately, we had to remove the Rio greeting from Britney to fix it. It was an issue outside of the game team's control and did not appear until release. As much as we were excited to share her video with you,…
Thanks, I'll pass both of your IDS to our team to verify it's part of the fix. I was told there are a couple of instances where the fix did not take the first time (due to a timing issue of when the fix was made and game saves), but they plan on running the fix multiple times over the next couple of days to make sure to…
Can you send me your GluStar ID? I checked in with our server folks and they told me there a couple of cases where the game saved just after the fix and they will run the fix multiple times over the next couple of days to make sure to catch everyone. I can have them check your ID to make sure it's also on the list.
The Top Charts listings are typically 'scrubbed' on at least a daily basis to remove singles with suspiciously high numbers, so if you see something that looks like a cheat, it's likely it won't be on the charts long. It's impossible to catch all of them, but the current system does remove the most egregious.
Hi all, Please submit a ticket if you completed the event but did not get the reward. I'm sorry this event was a bit frustrating for people and we're looking into the possibility of changing how the timers operate for this event type so folks have a better opportunity to complete when they've made the effort. GluJenn
Thank you for submitting a ticket. I've seen a number of reports like this and going to follow up with Customer Care on this. We're also looking at changing the event timers slightly so this doesn't happen to people again.
Hi all, I always appreciate the feedback here at what we can be doing better including posts like this, and I do try to be active on here. I can understand that sometimes it feels like we're only posting to easy questions but that's not the case (or I wouldn't be responding here). The best thing everyone can do when…
Hi all, The weekend event does not start until Noon Pacific time normally and why you don't have it. Normally there is a message with a countdown timer but it hasn't appeared yet (we're looking into it). GluJenn
Hi Leles, please submit a ticket for this to help us track down the issue. You can do this by going into the game and clicking the SETTINGS icon and then the SUPPORT button. The team is investigating this issue now and appears to only happen for some Android users.
Hi everyone, We just pushed a fix for the issue with the Two Doors, No Waiting quest so you should now get the call from Anne Means. You may need to restart your game to get the call. Thank you dabneyr for suggesting that people submit help tickets when they have an issue. The reason I always say this is because the help…