Hello! Sorry, we can only respond in English, but you're welcome to write in French!
Would you mind sending me a direct message with your username so I can take a closer look? You can message me by clicking on my name and then using the Message but…
Apologies for the late response! You'll, quite literally, go to any decoration on your map and tap and hold it. The other decoration choices will appear, and you'll be able to choose a different one.
Hope this helps!
So while this is the last level currently available, you shouldn't be receiving that error. Is the level showing as complete for you in the level select menu? Thank you!
If you're still experiencing this issue, please make sure your game is updated!
We've also seen another issue related to this: if you attempt to purchase a Town Hall decoration but are getting an error after having earned the associ…
Thanks for all the suggestions, y'all! Always great to hear from our players, especially when you're digging through some really old content for ideas!
Also, I hadn't seen Bernie's Spanish translation just yet! He's got a fun last name :)
These offers are typically paid out by TapJoy, a third party company. If you still haven't received your gems, you can contact them directly or contact our customer care team in the Help/FAQ section of your settings in game. They'll be abl…
As Winterbotton said, Gordon will continue eating until he is satisfied. If you're noticing he is never satisfied, please post a screenshot and let us know which chapter/level this is occurring on! Thanks :)
Hey ahoward14, great question!
Due to a recent bug involving Gordon, we've had to remove him from Just Cruise Inn. We expect to have him back in the next update and this should resolve the issue! Thanks :)
These are great suggestions! Plenty of life and character to each customer, and plenty of interesting mechanics. I'll let the team know about this post and pass it on to the right people. Thanks!
Sorry for the delayed response due to the holiday. This definitely sounds like a visual issue! Make sure you complete all tasks in the To Do list just like doantuankhoi mentioned. Completing the levels and earning all st…
Hm, that definitely seems odd. I'd recommend sending in a ticket to Customer Care so they can look into it! We wouldn't want you to miss out on anything you should have received ::smile:
This definitely shouldn't be happening! We released update 1.6 yesterday(12/18), so could you try updating your game if you haven't already? If that still doesn't work, feel free to PM with your username so I can look…
We're currently aware of a bug where Flo's outfit may change or revert to her default outfit. The team is working on it and it should be fixed soon! But thanks for letting us know ::smile:
You'll need to go to the Character menu, which is located near Flo's Closet. From there, you can change Rosie's outfit by tapping on her and selecting your desired outfit on the right, Hope this helps!
That's only one of the possible ways for players to get Rosie's Elf costume.
You'll have chances at free pinata swings by placing high on the leader board during Game of Thorns
And sometimes those outfits may show up in the daily deals, …
Hey there! This typically happens after a new update, where the assets need to be downloaded in full again. Please leave your device and game on for up to 5 minutes to allow the download to complete. Network strength can affect this, and be sure to …
Beginning with Chapter 17, we'll be releasing content at a smoother pace. We understand there was a long wait between venues, and we've definitely heard everyone's feedback! From here on out and through 2020 things will be moving more eff…
We're aware of a few issues with Game of Thorns, including this one! We're working on all of them simultaneously, and we expect to have it fixed before the next event. Thank you so much for your patience!
We're definitely aware of this issue, and we should have a fix going out before the next Game of Thorns. It looks like bonuses (from outfits, streaks) weren't being calculated correctly on our side. You would have seen your correct s…
Got it! Okay, so that will be completing the moment the new chapter opens up! Typically (as with older venues) the 'Start New Chapter' task is considered the final task for that chapter. Once the new chapter is venue, you'll get that final bit of pe…