In an effort to keep the forums more effective, please contain threads about bugs or issues in the FAQ, Support and Announcements subforum located here: http://ggnbb.glu.com/forumdisplay.php?131-EW3-FAQ-Support-and-Announcements
If such threads are posted here in General Discussion, or duplicated across forums, they will be closed and/or moved. Please also review existing stuck threads in that forum for help or information on common issues (losing character, ticket wait, not getting currency, etc.).
We understand that many of you are having issues and have not yet received responses to your tickets, however, forum admins do not have visibility into your account or purchases, nor do we have the ability to modify anything in the game. We are here to moderate activity and assist as we can, though we are *extremely* limited in what we can do, if anything at all. More on that here: http://ggnbb.glu.com/announcement.php?f=131
Customer Care has received over 10 times the normal number of tickets during the past two weeks, so your patience is requested as they work through them.