In an effort to keep the forums more effective, please contain threads about bugs or issues in the FAQ, Support and Announcements subforum located here:
http://ggnbb.glu.com/forumdisplay.php?131-EW3-FAQ-Support-and-Announcements If such threads are posted here in General Discussion, or duplicated across forums, they will be closed and/or moved. Please also review existing stuck threads in that forum for help or information on common issues (losing character, ticket wait, not getting currency, etc.).
We understand that many of you are having issues and have not yet received responses to your tickets, however, forum admins do not have visibility into your account or purchases, nor do we have the ability to modify anything in the game. We are here to moderate activity and assist as we can, though we are *extremely* limited in what we can do, if anything at all. More on that here:
http://ggnbb.glu.com/announcement.php?f=131
Customer Care has received over 10 times the normal number of tickets during the past two weeks, so your patience is requested as they work through them.
Comments
can u check my ID ? i already spend 50$ to buy 2000 gems just now , but after the payment i not get the gems but money in my acc bank already decrease , i not get any email or buying receipt for this transmission ~ pleease check so sad 1st time spend money on this game but not get itt .. im begging to u sir, IGN Harutorak , character monk lvl 31 . Please check ASAP .
I have reset my phone yesterday, and reinstall the game but i cant play after the instalation complete? just Loading all day.
please help.
Best regard,
Komang.
I have troubles with the connection. during the loading window, more precisely when the bar reaches the 100% a "network error. Retry?" signal is appearing. it started yesterday morning.. someone can explain me how to solve?
THANK YOUUUU
by me it's the same.. is a nice game. i have fun with it and it doesn't take too much time.. but i would like to play and not always see "network error. Retry?"
Dear glû, I'm gonna make this short and sweet! Why isn't this game fix yet?? It's been forever and three updates and every update the game get worse!! I dont care about what weapon drops where and what reagant do! All i want is to beable to do damage on people in pvp and not chase them like a dumb a$$ and get Combos but not take damage off them. And the chat i dont even wanna get started wit that.. You make so much money off this game and i wish that people would stop spending it so then maybe you would give a **** about the game and fix it!! I've spent a lot of time and real money on this game and all it makes me wanna do anymore is throw my phone thru my tv, then throw the tv out the window.. Please act like you care about the people that are putting money in your pockets and do something about this game cause it just makes me sick to my stomach anymore!!!
I too am have this exact issue, hopefully they can get it fixed.
Since you can not play this game so enjoyable, this game is full of hacker's! I report to the Hacker's where you make it informed that:
But you do not get any response, these Hacker's I keep seeing in the game. I filmed the game and then go up to you to see better, the photos are not reliable, so I upload videos and still does not close their accounts.
Work, work to make the game as good as before! You have your software engineers know how to fight back to Hacker's!
hey wild u better delete your video post here due to privacy setting issue we can't watch what you did and at mean time you show us to youtube link video set to private properties what was that
jackspycer
I don't get what the problem is? I went from all high levels to several different error messages and I'm unable to play at all! Meanwhile we are missing out 7 all the Christmas rewards/gifts and the last tournament and this tournament we are unable to participate loosing more rewards and those rewards are the only way to level up and increase your likelihood of getting better equipment. Glu better give us a HUGE apology present cause I have spent $400 on this game and I'm loosing interest fast! One or two more days of not being able to play and I'm gonna request a refund for the gems I bought a week ago today and I'm DONE playing! There are HUNDREDS of games out there just as good where you don't have to deal with these daily errors, problems and constant malfunctions.