The images we use were provided from MLB and often have last years uniforms. We try and update them as we are able. There is nothing you can do on your end.
Be sure to check the FAQs on the support page. You didn't mention which game but the click the title in the upper left and you can choose it from the drop down https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2018/?p=web
If it says denied then that is from the offer provider. Depending on which game you would need to contact either Tapjoy or Fyber we can't do anything about a denied offer.
I said our goal turn around time is 48 hours. We are currently running longer than that. So if you are waiting on an agent it could be another 2 days from your last response before they can get to it. Since this seems to be a severe issue it could also take investigation by the development team which obviously would take…
That isn't us that is some other player. As for why I stopped answering it was because I was no longer on shift. If you have already updated your ticket I am sure whoever is working on it will reply as soon as they are able. Our goal turn around time is 48 hours.
We try for a 2 day turn around on contacts. Oldest ticket at the moment was submitted April-23-2018 08:01:44 PM. The restriction bans come from the development team though and are usually upheld by them.
Again, we would certainly work with the player having the issue but we aren't going to discuss whatever is going on with his situation with someone not the account owner.
There isn't even a function to erase a team. If someone had an issue with the players on their team and we find evidence of it we would certainly fix it. If that person has a ticket in we will work with them but obviously we aren't going to discuss someone else's account with other players.
Concept if you want to dm me the email address you used I can look and find any tickets you have submitted and what their status is. Recovering a team should be fairly easy assuming we can prove ownership. Asking to speak to a manager actually will not help you as the managers don't work on tickets and will take you extra…
I am confused. First you said you got no response and now you are saying that you are told they can't assist you. As for bonuses the development team has given out to players switching from TSB 2017 to 2018, they are doing it in batches and it is not by team name as anyone could choose a name someone had used in 2017. I…
Glad you got your situation resolved. As for falling behind, there is plenty of time to play the game it doesn't end in month or anything, the 2014 version is still running. If you still have an ongoing issue in your ticket simply reply and the agent will continue to work with you.
No update on a turf crate refresh. It isn't currently scheduled but the schedule will change quite a bit with the new team taking over live operations.
The racer TheGangsta hasn't logged in since 2014. The moderator doesn't have that name in game. Whoever you talked to was likely impersonating them and forum moderators have no powers within game.
No the game is not being shut down, just moved to another studio to run the live operations. Racing Rivals will continue to bring exciting car racing content to our players. As for the forums, we may change these at some point however currently there are no plans to do so.