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Francis
Comments
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We are looking into this. Please don't start duplicate threads The topic in progress is here: http://ggnbb.glu.com/showthread.php?119655-wheres-it-all-gone-! Thank you.
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Thanks for your reports. We asked the team to look into this. Once we have some news we will let you know.
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Our Customer Care team gets behind sometimes when there are spikes that involves the launch of other games; Most recently we released Contract Killer Sniper so this is part of the reason. they don't like it as much as you don't but they are trying their best. I'll ask them to give KK:H a little more love. Thanks for your…
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LOL, really now? You are going to tell us what our jobs are here? wow the arrogance I would say! How about this for a spin: Players are going to play play play play, haters going to hate , hate hate hate! say hello to Taylor eh? LOL, or maybe i should replace haters with cheaters?
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Hello Arcovio, I Asked our Customer care team to look into your complaint and they could not find any message from the email address you have registered with on the forum. They also do NOT have a 24 day backlog so there must be some kind of misunderstanding on where you are asking help from? Please note that we do not…
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Ahhh aahsyt, why so serious? :) Did you contact Customer Care? if yes, did you use ABC CLAIM in your message? Same for wonderfools and emaotionsizes. please do the same. Thanks.
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Please do not post personal information on a public forum. we removed your email address from the post. These issues are handled with Customer Care. You need to contact them as outlined in the other thread where you are discussing this issue. Thank you.
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Again, like many other billing threads here, billing issues are not handled on the forums. Please contact Customer Care. Thank you.
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Yes lonestar, we have to recommend you contact customer care because the forums are not equipped to solve these types of questions. Unfortunately there is no other way. I can help to facilitate your request. That's the best option. Please reply and state if you used the same email address that is registered on the forums…
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You have to contact Customer Care. This is not something that can be addressed on the forum. Thanks.
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I just looked at my game and the Free agents are there. Are you tapping on the "Players" icon at the top? or maybe you can post a screenshot of what you see in your game?
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Using inappropriate language is not going to be tolerated. you can make your point without that subject line. What game is this for? not mentioning the game of the game is not helpful and cannot be acted on. Once you identify the game, we will forward your message to the team. Thank you.
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Frizzelli, Customer Care answers all messages, they may be backlogged and it may take longer than expected but they do answer. Please be patient and allow them to get back to you. Can you provide more info, maybe we can help here? What game is it and what type of issue are you experiencing?
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Have you contacted Customer Care? This is not something that could be researched on the open forum. Please contact Customer Care and they will assist you with whatever the problem is. Thanks.
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The game has absolutely none of that language. What you are witnessing is one of your contacts who decided to write this stuff on their character so when you interact when them it shows up on your screen. Find out who the character name is and find who among your connected contacts it is, then you could have a few words…
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That message was not from Glu. There is no Glu statement. No one is being ignored. We asked the team to look into this and when we hear back then we will relay the information. Until then please enjoy the game and thanks for your patience.
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King: I understand you are frustrated however spelling an inappropriate word differently does not make it OK. Please be aware that if this continues, we will enforce the forum rules. Do not use inappropriate words. If you need help with speeding up Customer Care issues, I can assist, we can chat about this and hopefully…
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Please be aware that impersonating a Glu Employee or a moderator will only land you on the banned list. To the imposter who decided to spread false rumors and act as a moderator: You have chosen unwisely!
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The image that was posted is not a Glu approved image. Don't let things like this mislead you. Fumihiro: This was inappropriate. Please refrain from posting such messages. The thread is now closed. Thank you.
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Have you contacted the company running these offers? This is what Customer Care will ask you when you contact them. Offers are managed by several partners. They have support on their web pages. Please check with them first and if you can't get a resolution then submit a ticket to Glu Mobile Customer Care so they can help…
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CJMask, you should be all set according to Customer care. Thanks!
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I asked Customer care about this and they said there is no ticket from you or nothing mentioning Pointyst1k in their system. Did you send a ticket?
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Thanks for all the replies. Pointyst1k: ok, no worries. Understandable and sorry for causing extra stress from the game. It sucks to have entertainment disabled temporarily and glad to have you back. plutom , Edastros & CJMask: If this is still happening after we applied the fix, please send a ticket to Customer Care (On…
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Maintenance is now turned off and the fix has been posted. Please restart your app and load the game. It should no longer have the problem. let us know if you are still experiencing any issues.
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You will see the maintenance notification this afternoon while the team is working on fixes. This is normal when we update several platforms. We will update you soon once we have more news. Pointyst1k: please hold your horses. We have not announced anything about non compensation. Please do not assume things as Glu has not…
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Thanks again for your patience while we investigate this issue. For those who submitted tickets to our Customer Care team: could you please make sure you include your team name if you have not done so already? (reply back and proivide the information along with the device details please) If you did not submit a ticket yet,…
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Thanks for submitting the ticket, that's the best way to get this resolved. If you used the same email address as you have registered here on the forum, we will find it faster ;)
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Hi Dinomite, We are sorry for the delay. We have a higher than usual number of inquiries lately that pushed the wait time beyond our accepted levels of support. We are working on this problem now and i am happy to let you know that your issue is next in line we will be assisting with the resolution right away. Thanks again…
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Contact information updated in original post. New system for help. Thanks.
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Thanks for your patience everyone. A solution for this issue is hopefully in the works soon. Thanks for your patience while the team looks into the fix. We will update you as soon as we get more details in the next few days.
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