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Francis
Comments
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Please file a ticket with Customer Care and send them the message in English as we do not have any German speaking agents. Thanks!
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The Android team has been alerted and they are looking into the issue as we speak. Thanks for the reports.
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Please send a ticket to our team and make sure you include the brand of your device and the Google operating system that is running on each device. please separate both devices so we can ask our team to investigate this. You can submit a ticket now from the web here by clicking on "Contact us":…
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Thanks everyone for being patient with us while we worked on fixing this issue for the Facebook version of Dino Hunter: Deadly Shores. The problem has been fixed on Sunday and verified yesterday. You will also hear from the team soon about this fix in game or in your Facebook feed. Thanks again for your patience.
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Thanks everyone for being patient with us while we worked on fixing this issue for the Facebook version of Dino Hunter: Deadly Shores. The problem has been fixed on Sunday and verified yesterday. You will also hear from the team soon about this fix in game or in your Facebook feed.
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Hi Top9027, Did you submit a ticket to our Customer Care team? You can do it from this page: https://glumobile.helpshift.com/a/dino-hunter-deadly-shores/. It is a good idea to provide device information and iOS version. Also make sure your iTunes account has the correct payment information and that no flags are raised from…
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Hi there, Thanks for being so patient. the CC team is looking into this. We asked them to reply and keep you updated until we hear back from the EW3 team.
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Please remember to comply with our terms of use. Abusive language and personal attacks are not tolerated. users who cross the line get banned and we really do not want to do this so please respect others as you would like to be respected. Thank you.
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Please remember that name calling is against the forum rules and may get you suspended or banned from the forums. There is no need to attack other players because you don't like their comment. Please use constructive criticism or we will start locking these threads and applying strict policy according to our terms of use.…
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Please contact Customer Care and file a ticket. Some games have a way to recover data, others don't. You will find out what options you have and hopefully get a happy resolution. Thanks.
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Hi Koraoth, I spoke with the producer and he confirmed they did find a couple devices that display these symptoms so they are OK for now. In case they need more info, i'm sure gluadmin or myself will post here and seek everyone's help. Thanks for your support, we're hoping this gets addressed as soon as possible.
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You should have received an answer with a resolution from Customer Care by now. Please make sure you login to your Google+ account when you play the game, this is how your progress is saved on the Google Cloud Save server. If you have other questions about this issue, please continue to use the ticket as the person…
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Hi jg23, Sorry you had a bad experience. If you have submitted a ticket with our Customer Care team, please provide the ticket number and we will ask them to review the issue and report back. Thanks.
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Please move on and stop this nonsense.
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This thread has been closed and the user Devin Delaney will be restricted from posting. We do not tolerate drama and trolling on our forums. Any further new threads will also be closed and if this continues we will start enforcing banning. Please enjoy the community and our games, do not cause drama and disruption. Thank…
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Please submit a ticket to Customer Care to get assistance with your account issue. Never uninstall a Glu game before asking our Customer Care first. Thanks.
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Hello, Thanks for your message. What you are dealing with is the iTunes Store payment processing, It is most likely not our service. It sounds like your iTunes account needs attention. Have you logged in to iTunes and reviewed your payment information or any flags they may have sent for you? This is where i would look…
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I'm not sure we understand the question. What does it mean "it can't seem to handle"? what are the symptoms? can you please describe with details? also do you have a model number for the Nexus 10? Thanks.
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Thanks for your message. Could you please provide us with some details? Is this on iOS or Android and are you getting any errors when this happens? Are you playing using a high speed Wi-Fi or your device carrier network? Thanks.
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Hello Katrina, Thanks for your post. The game does not "take" currency. you are most likely experiencing a problem from the offer company where the video is originating. There are also some games that have limits to how many you can watch per day. In any case you can submit a ticket to our Customer Care team and ask about…
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Hello Mefiu, You already have a Customer Care ticket in the system. please work with the team on this issue. they are equipped with the tools to help you. We cannot do this on the forums. Thanks for dropping by. We encourage you to engage with other EW3 players in the EW3 forum:…
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It looks like you already have a ticket in the system so this thread is no longer needed. Thank you.
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What platform are you on and what is your username in the game? Are you seeing an error? can you please provide some details? once we have this info, i will ask the team to check the problem.
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The Customer Care agent provided you with a way to recreate the resource files for the games that you are having trouble with. have you tried this at all? The previous exchange was about closing all other apps before starting the Glu game and your answer was that you had already 380 MB of free memory. Did you even try to…
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Please contact Customer Care. Posting here is not going to be resolve any issues, you have to file a ticket. Do not open a new thread. Thank you.
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Please submit a ticket for any billing issue. billing / purchases are not discussed on the public forum. Thank you.
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Please do not confuse and mix up "Offers" with in game purchases. If you are doing the offers to get free currency and experience a problem with the offer: you need to contact the respective company that is running the offer (SponsorPay or Tapjoy). If you made a purchase in game and are having a problem with the purchase,…
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you don't mention the game name so we can't tell what this is about.
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Billing issues are not discussed here on the forum, You should contact Customer Care. Please note that we have a no refund policy per our terms of use (http://www.glu.com/terms). However if you speak with customer care via email, they may be able to help in other ways. Also remember that message delivery goes a long way in…
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