[RR] Sage said:
Because if we give out what was detected the cheaters will know what to avoid when making their cheats. For instance in Racing Rivals we had an automated ban if you lost more than 20 cars in 2 hours to ensure people weren't stealing accounts and moving cars off of them. There was a similar trigger for unique specific cars. If we told anyone the limit then the people trying to steal cars would just move 19 instead of 20 so we don't give out the details. ( I can give that one out now because the game closed yesterday). Also it isn't like any of the cheaters are going to say yep, you caught me. They all say they have never done anything wrong (just like the people who might not have).
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Thanks for the response...I see some valid points to that although. But I now have a permanent restriction to MLB 2019 (yes, I can play some events but all the fun ones i can't so for all purposes, banned). I specifically asked if the reason was when I play at work, the work wifi server won't let me play, so I turn it off and play on my data instead. Even then, I don't get a yes/no answer but the same standard no response from customer care.
Also, I would think when "investigating" if the exploitation was valid, you'd look and see if said team all of a sudden won events or increased team strength because if not, the player could be doing something you think is cheating but obviously not taking advantage of it...seems that part to me is missing from your suspensions handed out.
You're basically saying GLU would suspend accounts for doing something that could possibly mean they are cheating based off an algorithm...Sure that algorithm/trigger gives the player the opportunity to cheat but like you even say, some people might know this and take advantage and others do not and might do this by "accident" and don't take advantage of the game weakness.
Why wouldn't the development team look at that aspect? Did the player actually gain an advantage?
In my case, I have a permanent restriction so I can't play this game again. Maybe i did do something unknowingly that GLu developers think I could then take advantage of the game but did I? If i didn't, then i obviously didn't cheat. I just think unfair that there is no possible way to argue against permanent bans and it's a guilty until proven innocent (although you can't even try to prove innocence)