Missing Cash/Stars from Free Offers
SamuraiPizzaCat
Member 3,359 Posts
Hello Stars & Starlets!
Players are experiencing the no show of free cash/stars from offers. This is an issue that all glu games are experiencing. If this offer was completed very recently, sometimes it takes a few hours for them to be credited to your account, so don't freak out straight away and please be patient.
Firstly, read the Offer Requirements carefully before hitting the Earn Stars Button. Listed before it will be what is needed in order to successfully earn the cash/stars. (Pictured below)
If you believe you have, it is recommended that you make sure you have Fully Completed the offer. You can check on an Apple device by going to your Offer Status. You can do this by clicking the "Other Offers" option then clicking the "?" in the top right hand corner of the window. This will show the status of all your offers as shown below.
Hopefully with any luck if it does say "Completed" and you contact the sponsor via the link, you should get your currency. There have been issues surrounding the free offers since glu switched to these sponsors
In the meantime you can earn stars in the game too by completing the Achievements, which you can find under the the Tick icon in the bottom right hand corner and selecting the Achievements Tab. You can complete them by performing certain actions. For example: any actions relating to alcohol counts towards the Barfly Achievement.
Please note: No one on the forums can actually give you your credits, you need to contact the sponsor as mentioned above. This game is new so issues like this are to be expected.
Glu Support FAQ
"URL="https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=general&f=i-completed-an-offer-but-did-not-receive-the-currency-on-ios-tapjoy"]FOR iOS[/URL We are sorry about the problem you are having with offers in our application. These offers on the Apple platform are provided by our partner " Tapjoy". They have a support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Marketplace, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are using the My Tapjoy app, open it and log into your account. From there, you will be able to find the failed offer and report it to their support team. No matter the route, your issue will get to them and they will respond to you as quickly as they are able.
Thank you very much for understanding.
Glu Mobile Customer Care. "
"URL="https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=general&f=i-completed-an-offer-but-did-not-receive-the-currency-on-android-sponsorpay"]FOR ANDROID[/URL We are sorry to hear that you are having problems with offers in our application. Our partner Fyber (formerly Sponsorpay) provides these offers and they will be happy to assist you promptly.
The best way to reach them is through the “support” button located at the bottom of the offerwall within the game. Please note that proof of your completed offer may be required.
If this offer was completed very recently, please be patient as sometimes it takes a few hours for the validation to take effect depending on the offer type.
Thank you very much for understanding."
Statements taken from the the KKH Customer Care site. We do not work for glu.
Video Offer
Some players, including myself, are experiencing an error message when selecting this option.
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Comments
Don't worry this is just a little bug that is in the game
As stated in the post, this is a glitch that pretty much every player is experiencing. You can contact the sponsor through the “support” button located at the bottom of the offerwall within the game.
Glu have said you should be able to contact them through the game, which is stated on their Support page.This is probably still glitched, along side the other issues surrounding the free credits. As for websites, this was a theory based on the old tapjoy sponsor, who have a website only accessible via your device's browser. The key words are "May be able to".
Tbh if you are thinking of quitting a game just because you didn't get free credits, maybe this game isn't for you
From what I know: No one has due to this being a glitch with either the sponsor or game
The status on my reports about the offers I've completed is now on " Completed"so I guess it's a matter of time before they hand us out the stars we got by installing all those games and opening them.
https://www.facebook.com/Meghindo
As for needing the stars in the game, this is not true, yes they make life easier for you but the game is not dependable on them. The whole point of the items that cost stars is that they are a luxury not a requirement, plus it's how they get players to spend money
wow have you ever played stardom before. its about enjoying the lifestyle not trying to rush to get all the stuff then complain about nothing later. the game only been out for a week and youre already complaining youre the best and have nothing to do. just play the game and have fun.
yeah you can. i manage to contact them fine through the game. and wow! you sound like a right brat "i didn't get my free stars so im thinking of quitting." they are free its not like you spent money on them. stop youre whining and enjoy the game
Glu have recently changed servers and as stated this takes time to settle in, but even I will start to question the new sponsors if this is not fixed soon, and if players do not receive their credit after contacting them, especially if you have paid money for those offers that's a whole other story.
In fact the game isn't dependable on stars. They are luxury and not a requirement. You can still play the game without them. Having them makes the game easier and to buy certain clothes. This is what is meant by "Luxury". With energy yes, you can buy it from the store using stars but again this is a luxury. This is where time management comes into play with the game, and what makes it challenging is timing your energy around your projects and etc. I haven't done a single free offer or paid for a single star item yet in my game or in Stardom:Hollywood after a year of playing and I and other players progressed just fine. If you still do not receive your credits from the sponsor, as much as they have nothing to do with it, I would report it to the team, as it may be an issue their end and it may be something they need to investigate.
That sucks about your stars
this is soooo frustrating,and sponsorpay sucks! i have sent them screenshots of all apps i've installed to get the stars of course, and i just get the run around from them..i've sent everything they have asked for and their last email i got from them after i sent ALL they requested was:
"Dear user, Thank you for your inquiry.
According to our data, your payment was confirmed in meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding."
this is some BS! :mad:
Right, I doubt glu can actually do anything but they may be able to do something like contact the sponsor themselves, so please, please, please report all of this to glu via their Support Page. When you do please state your game, the device you play on and of course, pretty much everything you have said here. This has gone on for too long now and it seems as though Sponsorpay are being sloppy with their promises!
This applies to everyone who has contacted SponsorPay and have been left with empty promises by them saying they will give you your earned stars and nothing has happened! Include what was said in the emails they sent you etc.
I don't understand why I was publicly scolded. I said "wow" to someone calling someone else a name. I was not rude or disrespectful or name-calling myself. I simply have a different opinion. While you can play the game without stars, you literally can't play for more than 2 minutes. If I'm doing a runway show, I run out of energy before it's over. So I can either wait 2 hours, or buy stars. So dependent is really relative but there's not a way around it.
And I do feel very cheated. Yes some of the "Free" offers cost money and all cost time. I have sent 4 separate emails with multiple screenshots in response to each individual complaint. So I sent them a separate email after several days and said what's the delay. They told me to send screenshots. I told them what and when I sent and got this message: "We are very sorry, but we received no screenshots at all from you. Would you send a screenshot in response to this email so we can review your problem?" Now cut and paste go back to square one? It seems to me they are hoping people just give up on it, which is probably what I am going to do, and I think that's cheating people.
As for needing stars, yes I understand that your energy runs out quickly, it's kinda the point of the game xD so it does make it somewhat challenging, but that's where tappables, pets and regeneration come into play
Of course you feel cheated! It's disgusting players still haven't received their stars after contacting the sponsor! It's been 4 weeks now since the game was released and now there is an update. I completely understand that, as I have said in another reply, please contact glu via the link provided as the sponsor aren't working on whatever the issue is or just can't be bothered to do their job, or their is an error glu's end with the game receiving them of something. I have heard this story of players contacting the sponsor and still not getting their earned credits too many times now. So please contact glu give them screenshots, if you paid for an offer, give them a copy of the receipt, hopefully they will be able to do something.
ok no problem. so annoying. my mouse doesn't work well so it's annoying to go back and cut and paste the screenshots again, but I promise to do it eventually. how do I report to glu again?
You can contact glu via the Support Page. When you do obviously state your game, the device you play on and the issue clearly and in detail
Hope you get your stars soon ^_^
so after a back and forth with sponsorpay, they finally passed on the ticket to glu...i have over 100 stars owed by sponsorspay, they only told GLU about 38 stars...38 stars are you serious?? they short pay me
frustrating
Now that is disgusting! have you reported this directly to glu? If you haven't please do!