Glitch Thread: Game Crashing since Update:-Renewed Issue

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Comments

  • buffyslayergalbuffyslayergal New Member Registered Users 27 Posts
    I just updated my phone to IOS 14.01 and now my game works! 
    Well now its back to crashing again :(
    The exact same thing happened to me.
  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    if you get in. And you don't Already have your ID saved, immediate go to help and save it.
    Go to the top left corner of your game screen and tap the 3 lines to access Options . Then tap Help,  from that screen you can tap your ID button to copy the ID.  Then go save it in a file, send  it to yourself in a DM here. Whatever. Just save it in a safe place. Preferably not  on your device. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • nicegabbi0804nicegabbi0804 Registered Users, Member 8 Posts
    Platform:IOS  version 14
    device: IPhone 11 Pro Max
    Level/Gender: 26 and Female
     it would start loading then crash not the day before show your style🥺😩🤦🏽‍♀️
  • thatgalbiathatgalbia Registered Users, Member 456 Posts
    platform: iOS 14
    device: iPhone 8+
    level & gender: 29, female
    i was doing reality shows in bel air.
  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    If you are crashing And you have your Hollywood ID you are asked to send KalindaKing ia private message and include your ID.   
    Im sorry this is happening to your games.  <3
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • thelifeofRaeRaethelifeofRaeRae Registered Users, Member 1,361 Posts
    I finished the Cassio quest, though I did not pay the 40 K-stars for the additional event. I should note that I updated my iOS to the latest version after which point my game did open, but only once and now it is crashing again.
    same exact thing happened to me :( 
    iOS user
    #VIPKalinda
  • thelifeofRaeRaethelifeofRaeRae Registered Users, Member 1,361 Posts
    @buffyslayergal
    sorry i see you said the same thing, twins! lol
    iOS user
    #VIPKalinda
  • hayitsnatashahayitsnatasha Registered Users, Member 307 Posts
    Platform: iOS 
    Device: iPhone 11
    OS - 13.7
    Gender/Level.  Female, Level 12

    Details: stopped working around 10pm app won't open :( 
  • monii_gouveiamonii_gouveia Registered Users, Member 13 Posts
    Are we going to have this sorted before the SYS this week, I’m already missing a chance for my  throwback box and now everyone is getting pink dye. I’m having massive fomo right now  :'(:'(:'(
  • pristinepersonpristineperson Registered Users, Member 2,654 Posts
    I’m able to log onto Facebook now but a completely whole different account comes up?
  • jakcjackjakcjack Registered Users, Member 28 Posts
    Platform: iOS
    Device: iPhone XS
    OS: 14.0.1
    Gender/level: female, I think level 39

    Details: game was working all morning, just tried to start it up and it goes to the loading screen then crashes immediately. Last thing I did in the game was open my daily box. 
    iOS 
  • buffyslayergalbuffyslayergal New Member Registered Users 27 Posts
    if you get in. And you don't Already have your ID saved, immediate go to help and save it.
    Go to the top left corner of your game screen and tap the 3 lines to access Options . Then tap Help,  from that screen you can tap your ID button to copy the ID.  Then go save it in a file, send  it to yourself in a DM here. Whatever. Just save it in a safe place. Preferably not  on your device. 
    Unfortunately my game won’t load long enough for me to access help. 😫😭
  • pristinepersonpristineperson Registered Users, Member 2,654 Posts
    I keep on trying to log back in but yeah a newer game save comes up I think it replaced my old save somehow, I’m honestly not gonna stress it and accept the fact that my account is probably gone.
  • buffyslayergalbuffyslayergal New Member Registered Users 27 Posts
    if you get in. And you don't Already have your ID saved, immediate go to help and save it.
    Go to the top left corner of your game screen and tap the 3 lines to access Options . Then tap Help,  from that screen you can tap your ID button to copy the ID.  Then go save it in a file, send  it to yourself in a DM here. Whatever. Just save it in a safe place. Preferably not  on your device. 
    Unfortunately my game won’t load long enough for me to access help. 😫😭
    Update: I restarted and got temporary access! DMing my ID now.
  • KalindaKingKalindaKing Glu Moderator Moderators 5,553 Posts
    Just checking in before I sign off for the night. The team will continue looking into this, but I don't think it will be fixed today. If your game starts working, please let us know and share what you did!
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
    My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
  • pristinepersonpristineperson Registered Users, Member 2,654 Posts
    It works, it’s just been replaced.
  • jakcjackjakcjack Registered Users, Member 28 Posts
    jakcjack said:
    Platform: iOS
    Device: iPhone XS
    OS: 14.0.1
    Gender/level: female, I think level 39

    Details: game was working all morning, just tried to start it up and it goes to the loading screen then crashes immediately. Last thing I did in the game was open my daily box. 
    I waited half an hour and restarted my phone again (I tried that before) and this time the game was able to load... Not sure if that's very helpful for you guys, but I thought I'd share!
    iOS 
  • DrulaineDrulaine Registered Users, Member 4 Posts
    Platform: iOS
    Device: IPhone 11
    Level&gender: 29 and female

    details: After I updated app it just wouldn’t let me in, would load for a few minutes then crash.
  • KaterinaKaterina Registered Users, Member 397 Posts
    edited October 2020
    Platform: IOS
    Version: 14.0.1
    Device: Iphone 7+
    Female, level 37 I think

    Details: The game had been working alright, I started the zebra book launching quest at oak in soho (trying to dig up dirt on the upcoming biography), I spoke to the NPC there, and bam! game crashed refused to open

    Edit: Also my phone has really heated up 
    I communicate in memes
  • abasili93abasili93 New Member Registered Users 331 Posts
    edited October 2020
    I was trying to do the weekly gig in the Monaco Casino and the dude "Stevie Rich" who  should have been in Tvrn, Malibu, or in Chateau Nuit in Vegas is not appearing.  
    I'm on Android, Xiaomi Rendi Note 8.
    FB Player since 2015 - Android since 2020 🌙
    Level 74 - 1st A+++ ✨
    English is not my first language 🇮🇹
  • rebeckakkhrebeckakkh Registered Users, Member 6 Posts
    Platform: IOS
    Device: Iphone XS
    Female, level 33 or 34

    Details: I uppdaterad the game in the afternoon, I bought some Halloween-boxes and finished the Cassio-quest. Then I went to bed, and the morning after it just crashes, I haven’t even been able to come past the loading screen. I’ve restarted my phone multiple times and it’s still the same, even with all apps closed.. It sucks 😩
  • odalysflowersodalysflowers Registered Users, Member 124 Posts
    edited October 2020
    platform: iOS 
    device: iPhone 8+
    female level 29

    details: I haven’t actually done quests in a while but after updating I wasn’t able to get into the game. It would stay on loading screen and exit. I restarted my phone and was able to get in. I finished the quest with Cassio. Collected my money from So Chic went around DTLA/Beverly Hills/ LAX and exited my game. After about an hour I went back and can’t access my game again

    edit: I also opened 3 Halloween boxes when I was able to access my game after finishing the Cassio quest
  • Marble97Marble97 Registered Users, Member 5 Posts
    edited October 2020
    Model: samsung galaxy s10+
    Android: 10
    Level : 33 
    Gender : Female
    Problem: app force closes after loading screen. I restarted my phone but it does not work still. I only had this problem starting about 5 hours ago. Was in the middle of a gig in tulip london. Can't rmb the exact gig name. I have already finished my Cassio quest, opened 1 halloween box and gotten the pink dyes from Kim. The last thing i did was the gig and open my daily box.
  • abasili93abasili93 New Member Registered Users 331 Posts
    abasili93 said:
    I was trying to do the weekly gig in the Monaco Casino and the dude "Stevie Rich" who  should have been in Tvrn, Malibu, or in Chateau Nuit in Vegas is not appearing.  
    I'm on Android, Xiaomi Rendi Note 8.
    I didn't finish the Cassio quest. Is that relevant?
    FB Player since 2015 - Android since 2020 🌙
    Level 74 - 1st A+++ ✨
    English is not my first language 🇮🇹
  • vallvall Registered Users, Member 14 Posts
    edited October 2020
    Platform: iOS 14.01
    Device:  iPhone X
    OS - v14.01 
    Female/ Level 30

    Details: I haven't been able to access it since the halloween update, it has been crashing for almost 2 days.
  • buffyslayergalbuffyslayergal New Member Registered Users 27 Posts
    My game is currently working. I have been able to open it a few times now. Crossing my fingers that it continues to work...
  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    Save you ID as soon as you get in!  I hope everyone is getting in now. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • KortyKorty New Member Registered Users 325 Posts
    Hoping that posting my details here can ACTUALLY help resolve the problem 
    Platform: IOS 
    Device: iPhone 11 Pro 
    OS - 14.0.1
    Gender/Level.  Female level 99
    Details: app won’t open 

    I reported this issue yesterday, finally after switching off my phone I was able to access the game, but today is impossible. 

    I play since July 2014, I don’t cheat and I used to spend regularly on this game, but I canceled my VIP subscription after the ridiculous problems we had with September’s update, and now I swear I’m so close to actually deleting the app! 

    Daily iOS player since July 2014
    From Italy 🇮🇹🍕🍝
  • haikawahaikawa Registered Users, Member 730 Posts
    haikawa said:
    Platform: iOS
    Device: iPhone 11
    OS: iOS 14.0.1
    Gender/Level: Female/Level 34 (i think)

    Details: was working fine until like 3 hours ago? but now theres 'network connection problems' and i cant get in even though my wifi and data are both strong
    it was working earlier today but now i cant even open the game anymore 🙄 and its almost sys time too
    iOS Level 33  ❣ 
    Daily Free Player  ❄︎  Nov '19 - now 
    #UpdateWeekdayTBBoxes ⋆ #TSusingAverages ⋆ #All4ItemsinEventBoxes ⋆ #20VideosforEveryone
  • WhatIsRealityWhatIsReality Registered Users, Member 500 Posts
    edited October 2020
    @KalindaKing Since this issue seems to be happening   users only, have you thought about contacting the AppStore team, maybe something went wrong on their end 🤷‍♀️ Just an idea 
    Why do I even bother 😒
    It’s official I have SYS anxiety, does anyone else?
    PM me to add me on Facebook 
    #OnStrikeUntilEveryPlayerGets20Videos #EqualTreatmentOfAllPlayers #GreedyAppDevelopersLoseMoney
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