It's recommended to update regardless because there are also some minor bug fixes in 13.4.1. On 13.4.0, there were players who did not see Seasons BUT had games that did not violate the EA terms of use, and this was a legitimate bug that we set out to fix. For _those_ players, updating to 13.4.1 will allow them to access…
Yes, this should be fixed with the next update (13.5.0). SHOULD being the operative word here! The team is slated to work on it but until the work is completed and confirmed to be functioning properly I don't want to make any promises. We are aware of posts asking for reality shows to be counted towards professional gigs…
13.4.1 should be out on iOS and Google Play very shortly. Please update to that, and if you didn't see the Season before, you should be able to now. As the Season feature replaces the mid-week and weekend events, that means the VIP weekend events will no longer happen. The star and diamond stretch goals replaces the VIP…
We haven't done anything with the All-Access Pass pricing. For those of you who see "6.99", where are you located? As a reminder, we only enter a price in USD (in this case, 5.99), and Apple auto-converts it to all the other regions. The bug with the tickets not being added to your balance until you full-close and relaunch…
There should be a patch update coming tomorrow that will fix the bug where some players do not see the Season event. We are working on some sort of compensation for the affected players, but it will likely not happen until next week, so please hold tight. I've also spoken to Customer Care about their messaging around…
Hello -- regarding price changes in the store, this is a change implemented by Apple that is out of our control: You can find more information here: https://developer.apple.com/news/?id=e1b1hcmv As a reminder, as the developer, we can only enter one price (in USD) per in-app purchase and Apple automatically converts the…
I love the awesome community detective work. Y'all are indeed correct. That mail message was a LEAK! :# Kalinda should have more information for you tomorrow about Seasons. Stay tuned!
We will look into that on Monday, but it should resurface. I know you already tried full-closing and relaunching the app, so if that hasn't worked, try changing locations / going into the wardrobe and leaving the wardrobe, then tapping on the bullhorn to see if you get the promo again.
We just released a 13.1.1 for some fixes to crashes seen on 13.1.0; please update to the latest version when you're able to! iOS is out now; Google will follow today, and Amazon should be out on Monday.
Okay, thanks for this info. On our end, to test whether or not the lip is "as close as possible" to the pre-13.0.0 update, we had to test a range of colours (light, med, dark), in combination with a range of skintones as well (light, med, dark). This was the lip we landed on which we felt was the most accurate to…
Behaviour of the lips on 13.0.0 changed from pre-13.0.0 due to the new colour system that was introduced as part of the changes needed for more skintones and colours. When 13.0.0 first came out you could no longer select a specific finish, but that was fixed shortly after release, though the pink colour went away as a…
Just an FYI -- the Ombre Lip was indeed changed for 13.1.0. The ability to select finishes remains, and now within the center of the lip there is a slight pink hue. The icon was adjusted to reflect this (it was too pink on the old versions anyway). We did a lot of testing on this and this was the closest we could get to…
With regards to the lip colour bug where it asks you to buy it... There's a 13.0.1 update; please update to this and see if this issue gets fixed! Let us know!
Okay... here's another question... if you had to pick between the ombre lips showing some pink / colour that's different from the lipcolour (like how the pink was always sorta seen on the lip before) OR being able to pick a lip finish.... which would you rather? AGREE for showing the pink across all lip colours, even if…
The team discussed this and there are currently no plans to change the placement of the item as it's supposed to be a mole, similar to freckles, and would be covered by makeup. It seems like some of you would prefer it as a kind of "make up beauty mark" that is artificially applied on top of all make-up (if I were to…
The ombre lips are only half-fixed. They still don't look as close to before as we would like, so we're going to take some time to investigate and experiment to see how we can get them to look as close to pre-13.0.0 as possible. We are aiming to get this change into 13.1.0, so please be patient. Edit: What are y'all's…
Can you show us some examples of the skintones you'd like to see in the game? As well, what the closest current one is in the game, maybe with some explanation as to what would make it better match your own tone?
One of the new changes in this update is that each colour has its own colour spectrum -- you can see this in each colour swatch in the highlight (the little dot) and the shadow (the left / bottom part of the circle). If you pick an orange colour that has a brownish shadow, then this lip will take the darker colours of…