I've had the same issue for over a month. Customer service has been useless in trying to resolve it. They said they did a hotfix or whatever, and still it doesn't work.
I still can't get the game to load. I finally got a response from my customer service ticket and it was a bunch of ******** about closing my other apps, making sure I had a good connection, etc (which I already did) and it still won't work. I need a legitimate response here.
My game hasn't loaded since I completed a performance quest on Wednesday. I've tried closing it and reopening it, and no matter how long I wait it won't go past the load screen. I even tried uninstalling and reinstalling the game. Will you fix this before the server maintenance or do I have to wait until Tuesday? Help!