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For @KikiRay and @lisakerbs, I'd suggest contacting support with as much information as possible regarding the issue including your username, the date the issue started, and screenshots if possible that way support is able to analyze the information sooner than later. If you are having trouble contacting support from…
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Glad to hear that your issue was resolved @Monbebe!
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Thanks for letting us in on the conspiracy theory @birdsonbat13! :D Unfortunately, we just don't have than manpower to be so destructive! Kidding. Completely kidding. If you happened to lose your account, you can contact support from the new account you have created. In most cases, it's because your accounts may have been…
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Hey @camillah! Please contact support from within the game to get assistance with your issue. Be sure to include as many details as possible!
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Hey @Killer0fMen! Thanks for letting us know about your issue logging in. Unfortunately, we're not able to get to the nitty gritty of account details via the forum, but please contact support at the link below. Be sure to include as much information about your account as possible, especially the username, and someone from…
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Hey! Thanks for letting us know about your issues getting logged in. Unfortunately, we're not able to assist with account related issues, but you can send a ticket in to our Customer Care to team to get your issue quickly resolved! Since you can't get in the game to send in a ticket from your account, use the link below to…
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Unfortunately, we aren't able to assist with account related issues vie the forum. Please contact support with your username and as much information as possible from the link below to reach support. https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?contact=1
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Hey @mws. Thanks for letting us know about this major heartbreak you experienced! I imagine by now you were able to get in contact with support about claiming your rewards, so I just wanted to check in with you to ask if your issue was resolved?
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Thanks for pointing out your loading and purchase issues @qpetry! We apologise for missing this forum post, but I wanted check in with you on it. Was support able to resolve these issues for you?
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Thanks for letting us know about your issue @SpookyPoop! I've sent your feedback to our team for investigation.
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Hey @highendforever! I'm so sorry to hear about the issues you're having claiming your rewards in KKH! I'd hate to echo the same information you may have heard before, but unfortunately, this issue needs to be resolved with TapJoy. The reason for this is that the customer service team on our end has no ability whatsoever…
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Thanks for the feedback @cdm1947! Are you getting an error code or any device not compatible message?
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Hey again @leahskywalker! After looking into your issue further, I see that we haven't had double reward points for videos in 2021. We do sometimes have double the K-stars on offer wall rewards, but those rewards are paid out directly by TapJoy through the game once they've determined the offer has been completed to…
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Hey @MPMurray! Thanks for letting us know about your issue. Please contact support from within the settings menu of your game with as much information as possible regarding the issue such as the date the issue occurred and any screenshots if possible. Hope this helps!
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Thanks for letting us know about your issue @leahskywalker Be sure to contact support with as much information about the double star rewards you missed out on for a quick resolution!
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Hey @emixvii! What's your username in game?
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Don't worry @tangerine! There is absolutely a way to recover your account! You'll just have to go through the same exact process as you did before when they switched it the last time lol If you haven't already, please contact support with as much information as possible to have your account swap issue resolved. Woosah!
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Thanks @Uzaak! Heading over to check it out now!
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Hey again @Uzaak! Glad that you were able to recover your account. Unfortunately, the decision of compensation isn't up to support, but I will absolutely relay your feedback to the team for consideration! Looking forward to your post in the suggestions section to hear more! We appreciate your ongoing support :)
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Hello again, @GatorNick81! Our customer care team actually doesn't use any auto responders or bots outside of the rarity of getting basic details before an agent is assigned to your issue. Regardless, I do hope that our agent was able to get to the bottom of why you were unable to login!
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Hey @Mil2018! Thanks for letting us know about the issue you are currently experiencing. Unfortunately, we are unable to handle account related issues over the forum. Please go to your settings menu in game and contact customer support with as much information as possible to get you back up and running!
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@Uzaak Happy New Year @Uzaak! Just checking in with you to see if your issue with account recovery had been resolved yet?
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@larnywolf Thanks for the suggestion to the player! I'll bring up your feedback to the team!
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Thanks for letting us know about the issue you're having with your purchase @BALAWIS Please contact support from within game and include the receipt for the transaction as well as the screenshot from above. A customer care agent would be more than happy to get this resolved for you!
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Hey @GatorNick81 If you're having similar issues to @tiger810, I'd have to offer you the same suggestion of contacting customer support as we have no way of handling account issues via the forum.
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Thanks for letting us know about your issue @bt808 Be sure to double check your account and make a list of the items lost. Be sure to include when you noticed the item was missing and send a message to support from within the setting menu of your app.
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@kadyyy I totally understand how that can be frustrating, especially when you were so close to finishing! Outside of contacting customer support when things like this happen to immediately resolve the issue, my best suggestion would be in the future, to wait until you have completed your events to update. Would hate for…
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Thanks for letting us know about your issue with updating! New updates may be available for the game, but may not be available for your region yet until the update is live worldwide @natcat141
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Hey @winner365 thanks for letting us know about your issue! I've reported it to our team, but to get the issue resolved on your end you will want to contact customer support from within the settings menu in game. I'm sure they'll get down to the bottom of it in no time. Best of luck!
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Hey @Kmcmilla1 Thanks for making us aware of your issue! Please send in a message to customer care in game from the settings menu with as much information as possible regarding what was going on before the suspension occurred as well as your username to have your account suspension reviewed. Best of luck!
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