My first time here! So frustrating as I didn't get any votes for the extra tickets that I bought though I'd submitted an hour before the show ended. So obviously, I really want a refund. There is no point in spending money without receiving any votes. Could anyone please tell me how can I contact the Glu support team since I want my money back? Any contact details like email or something?
Honestly, I would contact either Apple or Google, depending on which platform you use. I wouldnāt count on GLU to come through.
@ceryseward no one is asking or telling you to leave š If you hate coming here because of ācomplaintsā what else do you expect? Donāt come if it bothers you. š I was just giving you good & free advice. Youāre welcome.Ā
iOS platformĀ PM for FB requests š #dontpunishpayingplayers
Iām tired of coming to the forum only to scramble through bickering posts of the same topics every week.Ā Itās your choice to spend money on this game or not. But to complain about it or bring down those who do is tiring and upsetting.
Itās meant to be a competition. I personally can justify spending the money on a triple threat or 12 pack if I really want the SYS 1st place prize that week. To me itās getting an item that will be more limited than Kollections or Shop My Closet items.
A forum should be a place of positivity not negativity. Everyone welcome regardless if they spend money or not.
Iām sorry but I have to disagree with this. Buying and securing your first place is not a competition. Whatās the point of submitting Ā 20+ tickets from the beginning when you have basically won and you can simply open the game again when the event ends just to collect the prize. Most of the time it is just unnecessary flexing. Whatās the point to continue to submit tickets when you are 1000 points ahead from the whole group? Itās dumb when no one is coming for your spot. You can simply save the tickets for the next event.Ā Iām not against using tickets because I use too occasionally. Iām against the excessive use of tickets and not even bothering to follow the theme. Itās an extreme fun killer.
Iāve completely retracted my comment. It came out a lot more negative than how I was trying to portray.Ā I fully agree with what youāre saying though. Buying to secure your place in the form of submitting unnecessary amounts of tickets is extreme. This too I am against.
I do hope things get addressed and fixed for future SYS events.
@ceryseward we complain because itās not fair to the people that are actually submitting bomb looks and not getting as many votes for them. We complain because they go overboard with it. We complain because it makes it harder for people to stay in the top 5 on TS. Now how would you feel if you were in a group with someone who has over 1,000 points?Ā
Last look submitted something 40 minutes before closing, the votes didn't come through as well Would've been first (unless anyone above lost votes too i guess)
@ceryseward no one is asking or telling you to leave š If you hate coming here because of ācomplaintsā what else do you expect? Donāt come if it bothers you. š I was just giving you good & free advice. Youāre welcome.Ā
Stop already. Iām not trying to be unequal here. My post came out completely improper and Iām realizing that.
Ā Weāre all going through the same issues and want things fixed.
But yes, we also shouldnāt tell her to shut her mouth or just leave. Now thatās rude too. But @ceryseward we just want you to understand our point of view. So many people have spent money on this game, we have every right to complain about ticket buyers. I understand that you want to spread positivity, but itās not fair to those of us that want to get the TS prizes but canāt when thereās ticket buyers that go way overboard.Ā
Umm @cerysewardyou can stop already. I didnāt tell YOU what to do by any means, I only suggested and offered advice. Watch how you talk to people. If youād have done that to begin with you wouldnāt be retracting your initial post. So now I guess I have to tellll you to stop. Youāve annoyed enough people in the past hour. š
iOS platformĀ PM for FB requests š #dontpunishpayingplayers
Umm @cerysewardyou can stop already. I didnāt tell YOU what to do by any means, I only suggested and offered advice. Watch how you talk to people. If youād have done that to begin with you wouldnāt be retracting your initial post. So now I guess I have to tellll you to stop. Youāve annoyed enough people in the past hour. š
I wasnāt trying to annoy or upset anyone and have apologized for my post.
Umm @cerysewardyou can stop already. I didnāt tell YOU what to do by any means, I only suggested and offered advice. Watch how you talk to people. If youād have done that to begin with you wouldnāt be retracting your initial post. So now I guess I have to tellll you to stop. Youāve annoyed enough people in the past hour. š
I wasnāt trying to annoy or upset anyone and have apologized for my post.
Have a lovely night. āš¼
K. Bye. š
iOS platformĀ PM for FB requests š #dontpunishpayingplayers
I am so sorry to everyone who didnāt get their votes counted this weekend itās just not on! I myself had to get onto Customer service this weekend because of a missing free ticket and that was frustrating enough! I canāt imagine how annoyed you guys are that bought tickets! Just not good enough GLU!!! Come on!
I came second place after getting my missing free ticket! I canāt take a picture of the dress on Summer because no matter what I do are still ends up half naked!Ā
@KalindaKing@eggsandbananas this is completely unacceptable! You had customer service telling people the issues we experienced during the Femme Fatale SYS Event were fixed & wouldn't happen again, BUT THEY DID.
Sunday is my only day off ALL WEEK so I need to sleep in, my body & mind are drained by the end of the week. It's bad enough to have to wake up in time to submit my last 2 tickets so I can place top 5 at least, but now you had me wake up for no reason since my last 2 free tickets that would have made me win 1st place easily didn't receive any points for over an hour. If I didn't know about this forum I would've been even more confused.
This is strictly Glu's fault yet again & you need to make thing's right for once by giving all player's the trendsetter 1st place rewards- hair, dress, K-stars, gold dye, & energy. Also what about the player's who spent real money on tickets they submitted that never received points?! That's stealing!
Seriously what is your problem with gifting us items that we lost out on because of you? How hard is it to get an in game phone call Monday with an apology & the 1st place prizes to all? Refunded tickets to people who spent money? You're a horrible game company filled with nothing but greed. Shame on you. I hope everyone at Glu enjoyed your weekend off & got to sleep in meanwhile you disturbed & ruined my only day to. The BBB needs to hear about this fraud game if you don't fix it, but we already know you won't because gifting a hair & dress is the end of the world to your corrupt company.
my last ticket that i submitted 1 hour before the end of the event didnt get votes so now ive missed the final earnable by literally ONE vote thanks glu ??????
So today I held off on doing my tickets and waited until the last hour to put in my dresses cause I didnāt really care. I also had an extra ticket from an Easter gift card I had spent. And they didnāt get accepted or voted on. And Iām so sad because I didnāt get the rentable and I know I wouldāve at least got the dress.Ā
I reported it to glu but how often do they answer or show up? Does anyone know?Ā
Okay, I mean everyone at this point should get the dress. I just caught up with the comments. So disappointed and Iāve never had this happen before! š
hi everyone long time no see. well no actually i have been lurking but getting between 8th and 14th places for like a month in a row and i was too salty to post lmao ay.Ā
but look i got the elsa hair.
ā” doll's name: dolce
ā” call me egg tho
ā” a+++ / level 99
ā” iOS
ā” i type in lower case to keep my tubular & cool faƧade
So today I held off on doing my tickets and waited until the last hour to put in my dresses cause I didnāt really care. I also had an extra ticket from an Easter gift card I had spent. And they didnāt get accepted or voted on. And Iām so sad because I didnāt get the rentable and I know I wouldāve at least got the dress.Ā
I reported it to glu but how often do they answer or show up? Does anyone know?Ā
So today I held off on doing my tickets and waited until the last hour to put in my dresses cause I didnāt really care. I also had an extra ticket from an Easter gift card I had spent. And they didnāt get accepted or voted on. And Iām so sad because I didnāt get the rentable and I know I wouldāve at least got the dress.Ā
I reported it to glu but how often do they answer or show up? Does anyone know?Ā
How did you report it? Could you show me how? Thanks in advance.
I really like the hair but its hard to be excited at the expense of others. It makes me so angry. This should be a fun getaway from the stress of real life but its just not.
This! I got extremely lucky and i got my votes literally a few minutes before the event ended, but my look needed over an hour to even get in the rotation.
Itās insane how many people got affected by this and some āIām sorryā post and few diamonds that canāt even get us anything in the game wont fix this. Glu, do the right thing and give everyone all the prizes, itās the LEAST you could do. SYS was supposed to be fixed after the sh*tshow that was femme fatale event and yet, here we are.Ā
Maybe itās time to move SYS for weekdays because weāre being left with glitchy events for the weekend and we get 0 help when stuff like this happens because āthe office is closedā. Or better yet - REMOVE it and bring it back when itās fixed for good, because at this point, this game is basically unplayable.Ā
So today I held off on doing my tickets and waited until the last hour to put in my dresses cause I didnāt really care. I also had an extra ticket from an Easter gift card I had spent. And they didnāt get accepted or voted on. And Iām so sad because I didnāt get the rentable and I know I wouldāve at least got the dress.Ā
I reported it to glu but how often do they answer or show up? Does anyone know?Ā
@RhaeT you should receive a response within a day. But a lot of people are trying to contact them due to the same issue, so you may have to wait a while. GL!
Do yāall think itās just the vagaries of fate that had this event end on a Sunday evening? Ā No. Glu set up this event to run through the weekend when their employees canāt be reached and to end on Sunday evening when we would have hours upon hours to cool off and/or give up. I already see posts just accepting our fate Ā We all KNOW how Glu will want to handle this. There will be silence. Ā There will be half hearted comments about āglitches.ā Ā There will be admonishments for us to be āniceā to āKalindaā and āEggsā because itās ānot their fault.ā Ā Time and manners will allow this to dissipate once again. Ā Until next weekend.
Iām asking you to stay angry. Iām asking you to demand change not platitudes. Ā
I also want want to say up front that nothing we say about Glu, Kalinda, or Eggs is āpersonal.ā Ā Kalinda is not the given name of a Glu employee. Ā Eggs is not the given name of a Glu employee. Ā āKalindaā & āEggsā are basically Gluās version of āSiri.ā Ā Itās a name we use to ask questions or even to ask for help. However by creating the idea of a person between us and Glu, Glu counts on us developing feelings for the person and therefore to be polite and let Glu's flaws slide. Ā I can no longer let affection for the people behind āKalindaā and āEggsā to blind me to the consistent abuse by Glu.Ā
Comments
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#dontpunishpayingplayers
I do hope things get addressed and fixed for future SYS events.
Ā Weāre all going through the same issues and want things fixed.
PM for FB requests š
#dontpunishpayingplayers
PM for FB requests š
#dontpunishpayingplayers
Have a lovely night. āš¼
platform: iOS
PM for FB requests š
#dontpunishpayingplayers
PM for FB requests š
#dontpunishpayingplayers
I came second place after getting my missing free ticket! I canāt take a picture of the dress on Summer because no matter what I do are still ends up half naked!Ā
Sunday is my only day off ALL WEEK so I need to sleep in, my body & mind are drained by the end of the week. It's bad enough to have to wake up in time to submit my last 2 tickets so I can place top 5 at least, but now you had me wake up for no reason since my last 2 free tickets that would have made me win 1st place easily didn't receive any points for over an hour. If I didn't know about this forum I would've been even more confused.
This is strictly Glu's fault yet again & you need to make thing's right for once by giving all player's the trendsetter 1st place rewards- hair, dress, K-stars, gold dye, & energy. Also what about the player's who spent real money on tickets they submitted that never received points?! That's stealing!
Seriously what is your problem with gifting us items that we lost out on because of you? How hard is it to get an in game phone call Monday with an apology & the 1st place prizes to all? Refunded tickets to people who spent money? You're a horrible game company filled with nothing but greed. Shame on you. I hope everyone at Glu enjoyed your weekend off & got to sleep in meanwhile you disturbed & ruined my only day to. The BBB needs to hear about this fraud game if you don't fix it, but we already know you won't because gifting a hair & dress is the end of the world to your corrupt company.
Daily Free PlayerĀ āļøĀ Nov '19 - nowĀ
#UpdateWeekdayTBBoxes āĀ #TSusingAveragesĀ ā #All4ItemsinEventBoxes ā #20VideosforEveryone
How did you report it? Could you show me how? Thanks in advance.
Itās insane how many people got affected by this and some āIām sorryā post and few diamonds that canāt even get us anything in the game wont fix this. Glu, do the right thing and give everyone all the prizes, itās the LEAST you could do. SYS was supposed to be fixed after the sh*tshow that was femme fatale event and yet, here we are.Ā
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I already see posts just accepting our fate Ā We all KNOW how Glu will want to handle this. There will be silence. Ā There will be half hearted comments about āglitches.ā Ā There will be admonishments for us to be āniceā to āKalindaā and āEggsā because itās ānot their fault.ā Ā
Time and manners will allow this to dissipate once again. Ā Until next weekend.
Iām asking you to stay angry.
Iām asking you to demand change not platitudes. Ā
I also want want to say up front that nothing we say about Glu, Kalinda, or Eggs is āpersonal.ā Ā Kalinda is not the given name of a Glu employee. Ā
Eggs is not the given name of a Glu employee. Ā
āKalindaā & āEggsā are basically Gluās version of āSiri.ā Ā Itās a name we use to ask questions or even to ask for help. However by creating the idea of a person between us and Glu, Glu counts on us developing feelings for the person and therefore to be polite and let Glu's flaws slide. Ā I can no longer let affection for the people behind āKalindaā and āEggsā to blind me to the consistent abuse by Glu.Ā
I play on iOS
#WhyBotherWhenGluNEVERlistens
would be crying if glu was worth a single tear but instead i might just stop playing the game from now on š¤·āāļø
Daily Free PlayerĀ āļøĀ Nov '19 - nowĀ
#UpdateWeekdayTBBoxes āĀ #TSusingAveragesĀ ā #All4ItemsinEventBoxes ā #20VideosforEveryone