Howdy, Stranger!
bleepyh
Comments
-
Don't get your hopes up. They just don't care. PERIOD. Still haven't gotten any response from my singles not charting and losing of fans, and that was on the month of MAY! lmao.
-
Don't get your hopes up. They don't care if you're not charting. Still haven't gotten any response from my singles not charting, and that was on the month of MAY! lmao. I once felt like I was a flop too Vats, because they weren't charting lmao. It's just incompetence in the developers part.
-
I suggest you use the BOLD feature here in the forums to get the people's attention. BTW, It's going to be JULY tomorrow, still now response from that May ticket. lmao. GluJenn's probably laughing. lol
-
To the players affected by the losing of fans, post your screenshots that you've gained them back. Otherwise, they won't do anything about it and say that it's been fixed already.
-
Don't get your hopes up. They don't care if you've lost your fans. Still haven't gotten any justice from my losses, and that was on the month of MAY! lmao.
-
The Daily spin is somehow rigged. It forces you to spend B Gems to get to spin again so that you can win a clothing item.
-
Sorry but this is the part that I laughed at. The ticket system is either flawed or the people (or person, which explains the slow response or none at all) is being selective of what they will or won't respond. Unless this type of "customer service" is sorted, there will be new players that would come to this forum to…
-
better customer service better system of answering tickets better moderators
-
To my knowledge, they hire customer support from other companies that have a pool of customer service agents. They're not from Glu exactly. That's why they're never really good at answering the questions in the tickets. That's sucks though, they're making so much from the app, ads alone keeps them afloat. They're just…
-
I've stopped playing the game because of this. They don't seem to make this bug a priority. Meanwhile ads on the game have been doubled, if you've noticed. So, money is their priority right now. You sent a ticket? Me too, and it was last May 27, no response since then. Best to just Don't get your hopes up. :)
-
This happened to me. I restarted my game because there wasn't any response from the Glu Team, especially GluJenn, and the ones responsible for the tickets. I've stopped playing the game because of this. They don't seem to make this bug a priority. Meanwhile ads on the game have been doubled, if you've noticed. So, money is…
-
I've stopped playing the game because of this. They don't seem to make this bug a priority. Meanwhile ads on the game have been doubled, if you've noticed. So, money is their priority right now. You sent a ticket? Me too, and it was last May 27, no response since then. Best to just Don't get your hopes up. :) GluJenn and…
-
This is what happens when a company's motivation to release a game is money only. Their beta testing last year didn't really iron things out. Bugs like these are just one of the many that's plagued loyal and most importantly PAYING customers. I hope an update will be released soon, even just for ironing such bugs, although…
-
Good luck getting some concrete answers here User652. GluJenn and team will only give vague answers as if their main agenda is to keep their customers confused. I do hope sincerely that tomorrow when you access your game and be on the daily spin screen, that the jacket is still there. Hang in there. :)
-
hahaha I know the feeling ParisHollywood. The only thing to keep them frazzled out is when people stop supporting their games and their stocks would plummet because of their incompetent game making and customer service. Sadly, It won't be happening anytime soon. Greed pays off unfortunately, but on the bright side, it…
-
Then they screwed you over again ParisHollywood. They always say that they've compensated players with faulty games but haven't delivered yet. I don't think you'll be hearing from them anytime soon.
-
Tried to play again my game today having read this advisory. No surprise that still the singles that I make do not chart even though they outsell the singles in the lower half of the charts. That being said, I think the "fix" that they are trying to tell us that they're doing is merely a way to calm people down. A way of…
-
agree! that's what I've been trying to say. Keeping your paying customers in the dark is just bad for business. They do make it seem that they're listening and just deciding that they're not gonna respond. I've seen GluJenn respond to topics, but just the ones that are easy to respond to. lol
-
Don't get your hopes up guys that moderators here are going to help you, or that this game, this company has great customer service. I've been waiting for an answer for my topic Since May 27, 2016 and still wasn't responded to. So..............I'm still waiting.
-
This happens to me too.
-
Wow congrats on the 3 songs on the global chart. My singles were in the global chart too until they decided that my subsequent singles won't chart anymore. Until now customer service doesn't give me a direct answer and takes a week to reply every single time.
-
careful playing the game in general. once you encounter an error in your progress, chances are the real money you've spent won't be refunded, your questions and emails to their customer service won't be entertained. and their idea of compensation for the hours of progress that's lost due to their server being broken is…
-
Hey guys! can you update us if your problem is still going on? And have you received those 50 B gems? Was it enough to replace the progress you've worked hard for? For me it's not.
-
Hey guys! can you update us if your problem is still going on? And have you received those 50 B gems? Was it enough to replace the progress you've worked hard for? For me it's not. LOL
-
Hey guys! can you update us if your problem is still going on? And have you received those 50 B gems? Was it enough to replace the progress you've worked hard for? For me it's not.
-
LOL even 50 B gems can't fix that progress you just effed up the was worked hard for by your customers. to think this game has been beta tested since last year, and still has this problem now it's released officially? Release a game when it's ready to be released! NOT A HALF-BAKED MONSTROSITY!
-
First Teamxtremewwf2, I'm really sorry that this is happening to you too. I'm experiencing the same thing, as well as other players. What's worse is that efforts in posting here in the forums hoping for an answer won't be too fruitful I'm afraid. Moderators would just read your topic without responding to it. Not even…
-
:( dang. Would it be better if you restarted your game from the start, since you got your refund right? Or maybe wait for an update to *hopefully* fix things. Well if it makes you better also, running a business like this and neglecting even the smallest of their customers, always comes back to bite them tenfold. :cool:
-
So.... they've managed to move my topic to another forum yet they don't have time to answer our queries here.
-
That really sucks, I really feel for you. It's not like you have no right to complain and demand customer service, you have every right since you're paying for things in the game. Ugh, I hate it when customer service is bad. I just got an email from support@glu.com pertaining to my first ever request to this game, and it…
Howdy, Stranger!