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Francis

Francis · Advanced Member

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Francis
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  • Did you upgrade the game? Server maintenance message at this point means you are running an older version. please update and try again.
  • Thanks for letting me know. We have dispatched this to the Android team and will be researching it right away.
  • Hi there, I just wanted to let you know that I am relaying your reports to the Contract Killer: Sniper team. Regarding PVP match issues: • We are looking into the problem and plan to review it tomorrow and ensure that it should be fully fixed. Once this is completed we will update again. • Please note that these players…
  • This issue requires you to contact Customer Care from withing the game. You cannot fix it here on the forums. Thanks.
  • ......and you don't mention the game name. Have you contacted Customer Care for help?
  • For the missing Diamond issue: are you playing on Android or iOS?
  • Breaking Bread has been fixed. The team has confirmed this and they are fixing the other ones. Thanks for your patience.
  • David: that's great. thanks for your perspective. For everyone who is having an issue with the game, this is why we have customer Care. they work every day on such issues and help resolve them by coordinating with the Contract Killer team. Spending your time on a Glu forum jumping from thread to thread to warn people not…
  • This has to do with the clock on your device. If the time was changed then this throws off the energy regeneration. I believe this title is no longer supported as it is a legacy game now. Sorry about that :(
  • Please do not post email addresses in your messages on a public forum. this is for your privacy and the safety of your account. Have you sent this info to Customer care in a ticket? We do not have visibility on billing issues here, you need to work with Customer care: Creating a ticket
  • This issue was resolved according to Customer Care. Thanks for your patience Kim.
  • Hi David, There is no hiding behind anything. I'm here and glad to see the update is working for you. What exactly does this mean? how could someone else have a faulty version? it's the same version. the same update, the same code. What exactly are we trying to do here with these comments?
  • Thank you for the feedback and the excellent suggestions on how to take advantage of offers and other videos in order to obtain currency. That's why we provide these options. Mr. Greek has made his point as well. However I would like to caution that when you start jumping on every thread or most threads to rehash and…
  • The update is now live. Version 1.2.1 for Android is available from Google Play and iOS version 1.2.0 is available in the iTunes App Store.
  • You should not remove the game from the device, that's asking for trouble. When the update is live it will point you to update from the Google play store. it's most likely being propagated at this time.
  • Kim, We are sorry for the delay. The team has been backlogged :( I did check now to see what is going on with your ticket and it looks like they answered and took care of your issue 28 minutes ago. Please check and let me know if you have any other outstanding issues. Thanks again for being so patient.
  • The update is still deploying in the background. Please give it a few hours and the cannot find opponent will go away. Thanks for your patience.
  • Nice, that's your opportunity to multi-beat them :) To your original question: you can't delete the games, they will expire if they don't take their turn after 24 or 36 hours (forgot the exact period, that should be close enough).
  • You're very welcome. Glad to be of help!
  • The game does not support cross platform. you cannot play a game on Android and resume on iOS, it has to be the same platform. Thanks.
  • Hi everyone, The Contract Killer: Sniper update is now released! Please update the game: New Global Assault Region to unlock and play! New weapons added for you to collect! Level cap upped from 40 to 50! New upgrades to your Base Defenses! Fixes: AP will now reset after PvP Events going forward. Thank you all and enjoy the…
  • jemic, please submit a ticket to the Customer care team so they can take care of this for you. If you already have one, just update the existing one. Thanks. Edit: I was informed that they have already located your ticket and will address this for you. Thanks We are going to close this thread now that everyone is fixed and…
  • try the game now. Your inactives should be gone or down to 1 player. Thanks.
  • jemic: please stop posting logs and please stop posting the same message across several threads. 1 place is enough :) Thanks.
  • Please do not post logs anymore. we don't need them. thanks.
  • Ok Belzer, I tried the name in your signature and found your account. Try it now, you should be all set.
  • Yes, all issues posted here are received and being worked on. Great news MackDaddy. Thanks for letting us know. Belzer: if you are in the same boat, let's address that as well. is your team name Belzer also? Edit: we found belzer's account and fixed it. please check
  • The team is looking into this. thanks all for letting us know.
  • Mackdaddy: Please check your Customer Care ticket. the team made an adjustment on your account. Please reply to them and let them know if it worked. Thanks.
  • Hello everyone, Thanks for all your feedback. Please remember that the forum is a medium to share your ideas with others (which you are doing a great job at). Glu is not obligated to respond to everything that is written. We do our best to help where we can as it has been demonstrated in many many threads throughout all…
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