I told the person I was working with that this feature is awesome. I also gave a new review on Google Play stating that the new in game customer care is the best thing ever.
Use the in game customer care option. I did, I was compensated for this issue with 1135 glu credits since the platnium eagles can't be added. But they gave me enough to buy the weapons, plus the equivalent of the platnium eagles in glu coins.
To gluadmin: I have sent in a ticket the day after the zombie event was released, and even replied again hoping for a response, but as of yet, still nothing.